Course Outline
1. Planning and measuring organizational performance: Introduction
- KPIs in strategy
- KPIs in processes
- KPIs in projects
2. Strategic effectiveness of the organization and its linkage to projects: Measuring effectiveness using
- Strategic Score Card (Balanced Score Card) and Hoshin Kanri (Lean management) approach:
- Financial perspective
- Customer perspective
- Process perspective
- Growth perspective
- OKR - Objectives and Key Results
3. Efficiency in BAU operations - "Business as usual" and its connection to projects
- Process objectives and performance indicators for selected organizational processes
- Optimization of KPIs and KSF (Critical Success Factor) over time - Why focus on one key indicator rather than monitoring 20 simultaneously
- Data and systems as the foundation for managing KPIs within an organization
4. Efficiency in organizational development - strategic projects and KPIs
- Process objectives and project performance indicators in the organization - decision matrix
- Optimization of KPIs and KSF (Critical Success Factor) in projects
5. Setting KPIs is not enough - monitoring systems and cascading goals in projects
- Organizational KPIs - "Catchball" thinking
- Strategic and operational indicators
- KPI implementation plans
- Supporting systems and data
- KPI monitoring and verification against data
6. Workshop summary using the START, STOP, CONTINUE formula
Requirements
No prior preparation is required for this training.
Testimonials (3)
The tool, the trainer’s expertise, and the option to conduct the session remotely
Marina Dos Santos - Olisipo
Course - JIRA for Beginners
The framework of BA
Puguh - PT PLN INDONESIA POWER
Course - PMI Professional in Business Analysis (PBA) Certification Preparation
Good atmosphere, good group vibe and trainers passion.