Course Outline

1. Planning and measuring performance in the organization- introduction:

  • KPIs in strategy
  • KPIs in processes
  • KPIs in projects

2. Strategic effectiveness of the organization and links to projects - measuring effectiveness based on

  • Strategic Score Card (Balanced Score Card) and Hoshin Kanri (Lean management) approach:

- Financial perspective
- Customer perspective
- Process perspective
- Development perspective

  • OKR - Objectives and Key Results

3. Efficiency in BAU operations - "Business as usual" and linkage to projects

  • Process objectives and performance indicators for selected processes of the organization
  • Optimization of KPIs and KSF (Critical Success Factor) over time - Why focus on one and what indicator, rather than 20 at a time
  • Data and systems - the basis for managing KPIs in an organization

4. Efficiency in the development of the organization - strategic projects and KPIS:

  • Process objectives and project performance indicators in organization - decision matrix
  • Optimization of KPIs and KSF (Critical Success Factor) in projects

5. Setting KPIs is not enough - monitoring system and cascading of goals in projects

  • KPIs about the organization - "Catchball" thinking
  • Strategic and operational indicators
  • KPI implementation plans
  • Supporting systems and data
  • KPI monitoring and verification against data

6. Summary of the workshop in the formula START, STOP, CONTINUE

Requirements

The training requires no additional preparation.

 14 Hours

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