Cisco Unified Communications Management v12.x Administration Training Course
Cisco Unified Communications Management v12.x Administration covers the administrative and management tasks associated with Cisco Unified Communications Manager (CUCM) version 12.x. CUCM is a central element of Cisco’s collaboration and communications portfolio, serving as an enterprise-grade IP telephony call-processing system.
This instructor-led, live training (available online or onsite) is designed for intermediate-level network engineers seeking the skills and knowledge needed to effectively administer, manage, and optimize Cisco Unified Communications Manager (CUCM) v12.x.
Upon completion of this training, participants will be able to:
- Comprehend the architecture and deployment strategies of CUCM.
- Install, configure, and perform initial setup of CUCM, including user, device, and fundamental network configuration.
- Implement and manage call routing solutions.
- Conduct system maintenance and troubleshooting.
Course Format
- Interactive lectures and discussions.
- Extensive exercises and practical sessions.
- Hands-on implementation within a live-lab environment.
Course Customization Options
- To request a tailored training session for this course, please contact us to arrange details.
Course Outline
Introduction
- Overview of Unified Communications
- Introduction to CUCM v12.x
- Architecture and deployment models
Initial Configuration of CUCM
- CUCM installation and setup
- Basic configuration
- User management
Call Routing Basics
- Understanding dial plans
- Implementing route patterns
- Call routing components
Advanced Call Routing
- Class of control (CoS) and partitions
- Time-of-day routing
- Tailoring routing for specific needs
Features and Services
- Call park, pickup groups, and hunt pilots
- Implementing call forwarding and transfer
- Configuring voice mail integration
Media Resources
- Understanding media resources
- Configuring conference bridges
- Managing music on hold
Quality of Service (QoS)
- Basics of QoS in voice networks
- Implementing QoS in CUCM
Security in Unified Communications
- Security best practices
- Implementing secure SIP and SRTP
- Certificate management
Unified Communications Mobility
- Mobile Connect
- Cisco extension mobility
- Device mobility
Troubleshooting and Maintenance
- Basic troubleshooting techniques
- Backing up and restoring CUCM
- Upgrading and patch management
Summary and Next Steps
Requirements
- Foundational understanding of networking concepts
- Familiarity with Cisco IOS
Target Audience
- Network engineers
- IT professionals
Need help picking the right course?
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Cisco Unified Communications Management v12.x Administration Training Course - Enquiry
Testimonials (3)
The laboratory tool and the knowledge of trainer about network solutions
Michael Angelo Angeleles - Metrobank
Course - Cisco CCNP
Experience of the trainor and interaction
Michael Angelo - Metropolitan Bank and Trust Company
Course - Cisco CCNA Syllabus in 5 Days
The trainer is so well informed and engaging.
Elias - Armscor
Course - Cisco ASA/Pix Operation
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