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Course Outline

Enterprise AI Agents on Tencent ADP

  • Understanding the definition of enterprise AI agents and their value proposition
  • Tencent ADP’s capabilities for agent development, knowledge integration, and workflow automation
  • Distinguishing between agent-based solutions and standard chat applications
  • Exploring common enterprise use cases and key delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, operational boundaries, inputs, and outputs
  • Selecting between single-agent and multi-agent architectural designs
  • Structuring prompts, tool interactions, and business rule logic
  • Planning for escalation paths, human review mechanisms, and system reliability

Constructing RAG and Knowledge Workflows

  • RAG principles for grounded responses and accessing enterprise knowledge
  • Preparing documents, policies, and internal content for effective retrieval
  • Designing retrieval flows and response grounding strategies
  • Testing and iteratively improving answer quality over time

Orchestrating Workflows and Integrations

  • Mapping business processes into structured agent workflows
  • Connecting agents to APIs, internal services, and broader enterprise systems
  • Managing decision points, approvals, retry logic, and fallback pathways
  • Coordinating handoffs between workflow steps and specialized agents

Implementing Operational Guardrails

  • Establishing guardrails for security, privacy, compliance, and policy enforcement
  • Mitigating risks associated with unsafe output, prompt injection, and data exposure
  • Incorporating approval checkpoints, audit trails, and granular access controls
  • Designing safe response patterns for high-stakes business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking quality metrics, latency, costs, and workflow success rates
  • Evaluating agent behavior across realistic business scenarios
  • Troubleshooting common challenges in RAG, workflow, and orchestration layers
  • Formulating implementation plans for pilot testing and production rollout

Requirements

  • A foundational grasp of generative AI principles and typical enterprise AI applications
  • Practical experience interacting with APIs, web applications, or cloud-based ecosystems
  • Basic proficiency in programming, system integration, or solution architecture

Target Audience

  • Solution architects and technical leads
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams driving enterprise AI initiatives
 14 Hours

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