Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules.
- Service Level Agreements (SLAs) and compliance standards (PCI DSS, uptime).
- ITSM workflows (incident, problem, and change management).
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection basics.
- Analysis of Java exceptions.
- JVM tuning for banking workloads.
- Day 3: Unix Fundamentals
- File system structure and navigation.
- Key commands: ps, top, df, tail, grep, awk, sed.
- Introduction to shell scripting for automation.
- Day 4: Logs & Monitoring
- Understanding log types (transaction, audit).
- Tools: Splunk, ELK, native log parsing.
- Hands-on exercise: Troubleshooting a failed fund transfer.
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows.
- Escalation matrix (L1 → L2 → Development).
- Best practices for Root Cause Analysis (RCA) and documentation.
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: Application Server & API Debugging
- Basics of WebLogic and Tomcat.
- Understanding API failure codes (401, 500, 504).
- JDBC pool issues and timeouts.
- Day 7: Database Troubleshooting
- Addressing slow queries, locks, and deadlocks.
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST.
- Hands-on exercise: Resolving a database deadlock.
- Day 8: CI/CD, Release & Rollback
- Jenkins overview.
- Scenarios involving release failures.
- Rollback procedures and post-deployment validation.
- Day 9: War Room Simulation
- Role assignments: incident lead, communications, technical fix.
- Live troubleshooting scenario (e.g., login failure).
- RCA documentation, war room notes, and stakeholder updates.
- Day 10: Capstone & Review
- Summary of tools, logs, escalation paths, Unix, and database concepts.
- Final challenge and quiz.
- Certification and feedback session.
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting.
- APM Tools: AppDynamics/Dynatrace.
- Basic Kubernetes operations (pod restarts, log retrieval).
- SRE metrics: SLIs, SLOs, MTTR.
Summary and Next Steps
Requirements
- Fundamental understanding of core Java programming concepts.
- Hands-on experience with Unix-based operating systems.
- Familiarity with support workflows in enterprise-level applications.
Target Audience
- Support Engineers.
- Java Developers transitioning into support roles.
- Production Support Analysts working in banking environments.
35 Hours
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
