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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules.
- Service Level Agreements (SLAs) and compliance standards (PCI DSS, uptime).
- ITSM workflows (incident, problem, and change management).
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection basics.
- Analysis of Java exceptions.
- JVM tuning for banking workloads.
- Day 3: Unix Fundamentals
- File system structure and navigation.
- Key commands: ps, top, df, tail, grep, awk, sed.
- Introduction to shell scripting for automation.
- Day 4: Logs & Monitoring
- Understanding log types (transaction, audit).
- Tools: Splunk, ELK, native log parsing.
- Hands-on exercise: Troubleshooting a failed fund transfer.
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows.
- Escalation matrix (L1 → L2 → Development).
- Best practices for Root Cause Analysis (RCA) and documentation.
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: Application Server & API Debugging
- Basics of WebLogic and Tomcat.
- Understanding API failure codes (401, 500, 504).
- JDBC pool issues and timeouts.
- Day 7: Database Troubleshooting
- Addressing slow queries, locks, and deadlocks.
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST.
- Hands-on exercise: Resolving a database deadlock.
- Day 8: CI/CD, Release & Rollback
- Jenkins overview.
- Scenarios involving release failures.
- Rollback procedures and post-deployment validation.
- Day 9: War Room Simulation
- Role assignments: incident lead, communications, technical fix.
- Live troubleshooting scenario (e.g., login failure).
- RCA documentation, war room notes, and stakeholder updates.
- Day 10: Capstone & Review
- Summary of tools, logs, escalation paths, Unix, and database concepts.
- Final challenge and quiz.
- Certification and feedback session.
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting.
- APM Tools: AppDynamics/Dynatrace.
- Basic Kubernetes operations (pod restarts, log retrieval).
- SRE metrics: SLIs, SLOs, MTTR.
Summary and Next Steps
Requirements
- Fundamental understanding of core Java programming concepts.
- Hands-on experience with Unix-based operating systems.
- Familiarity with support workflows in enterprise-level applications.
Target Audience
- Support Engineers.
- Java Developers transitioning into support roles.
- Production Support Analysts working in banking environments.
35 Hours
Testimonials (3)
That we got a complex overview also about the context - for example why do we need some annotations and what they mean. I liked the practical part of the training - having to manually run the commands and call the rest api's
Alina - ACCENTURE SERVICES S.R.L
Course - Quarkus for Developers
interaction through exercises and also projects sharing
Claudiu - MSG system
Course - Advanced Spring Boot
The extra information that was shared, the training was not straightforward groovy, which was nice.
