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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • An overview of endpoint management principles and the capabilities of OpenUEM
  • Grasping the endpoint lifecycle and core management concepts
  • Setting up the lab and preparing the test environment

Installing and Configuring OpenUEM

  • Installing the core components of the OpenUEM server
  • Distributing agents to Windows, macOS, and Linux systems
  • Adjusting network and security parameters

Enrolling and Organizing Endpoints

  • Registering endpoints within the OpenUEM dashboard
  • Categorizing and structuring devices for streamlined management
  • Assigning roles and administrative permissions

Fundamentals of Device Management

  • Installing software and pushing updates to managed machines
  • Establishing policies and compliance standards
  • Tracking device status and operational activity

Patch Management and Automation

  • Automating the scheduling and deployment of patches
  • Verifying and testing software distribution
  • Applying best practices for endpoint security and compliance

Reporting and Problem Resolution

  • Creating reports on device conditions and usage
  • Diagnosing common endpoint issues through basic troubleshooting
  • Incorporating monitoring alerts for proactive oversight

Final Project and Practical Application

  • Comprehensive lab work: device enrollment, update distribution, and endpoint monitoring
  • Scenario-based tasks to solidify acquired knowledge
  • Evaluation and discussion of practical outcomes

Recap and Future Directions

Requirements

  • A solid grasp of fundamental IT support principles
  • Hands-on experience with endpoint devices and their operating systems
  • Basic knowledge of networking protocols and device configuration

Target Audience

  • IT support specialists
  • Technical helpdesk representatives
  • Junior system administrators

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