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Course Outline
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Module 1
Introduction: Understanding key principles and definitions. -
Module 2
The Impact of Customer Experience: Differentiation, retention and the new method of customer acquisition. -
Module 3
The CX Framework™: Our unique Framework that drives CX Excellence. -
Module 4
The Customer Journey: Understanding Customer Personas and the five steps to successful customer journey mapping. -
Module 5
CX in Action: Understanding how employees and digital innovation transforms your CX. -
Module 6
Four Stages to CX Excellence: Creating your CX strategy to implement in your organisation today.
Requirements
Who is this course for?
Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry- level Professional Certificate course is suitable and rewarding for everyone at any level of business.
The Professional Certificate course is also highly relevant for customer-facing teams, team leaders and customer ‘champions’.
14 Hours
Testimonials (5)
I liked how Gunnar wrote pretty much all of the code on the fly as we were going through, but that there was plenty of pre-prepared material on the google drive that I can refer to after the training. The code Gunnar wrote based on the sample data I provided beforehand was also extremely useful and also made the training relevant to our own datasets.
Ranvir - Schroders Personal Wealth
Course - Visual Studio Code
Multiple examples for each module and great knowledge of the trainer.
Sebastian - BRD
Course - Secure Developer Java (Inc OWASP)
Module3 Applications Attacks and Exploits, XSS, SQL injection Module4 Servers Attacks and Exploits, DOS, BOF
Tshifhiwa - Vodacom
Course - How to Write Secure Code
Topics that were discussed, lots of live code examples, trainers attitude towards group
Weronika - ATOS PGS sp. z o.o.
Course - Reactive Programming with Angular RxJS
Real-life examples.
