Decision Making Under Pressure Training Course

Audience:

• Individuals in any management or leadership role.
• Team members looking to improve their team skills.
• Operational leaders aiming to enhance their interpersonal skills.

Overview:

This course is led by highly experienced human factors specialists who have provided high-quality training to various high-risk industries, including aviation, nuclear power, oil and gas production, healthcare, and elite sports. The importance of risk and safety awareness is emphasized throughout the course using accident case studies from multiple sectors. Participants will learn about the fundamental functions of human cognition and how this understanding can be translated into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to improve performance, efficiency, and reliability. The course is especially relevant for companies increasingly adopting new technology. It thoroughly explores the use of checklists and the appropriate application of standard operating procedures, with a particular focus on operational risk and decision-making under pressure. The course concludes by examining the human factor characteristics of high-performing teams and what can be learned from them.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Grasp the key principles needed to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.

Audience:

• Any management, supervisory, or leadership roles.
• Team members looking to enhance their team skills.
• Operational leaders seeking to improve their interpersonal skill set.

Overview:

There is a common misconception that Human Factors (HF) are relevant only to safety-critical industries such as aviation, medicine, and the oil & gas sectors. However, investing in HF offers tangible benefits beyond enhancing safety.

Improved Operational Efficiency: Equipping teams with tools to manage workload, solve problems, and make effective decisions enables them to handle work-related challenges without needing higher-level intervention. Regardless of the setting, front-line team members can navigate complex, dynamic situations effectively.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work situations increases their engagement and improves customer interactions. An organization that demonstrates a commitment to improving and investing in its staff will benefit from higher job satisfaction.

Reduced Absenteeism, Increased Retention: Time off due to stress and fatigue can be mitigated through HF training. Workplace morale significantly impacts individual stress levels. Investing in stress and fatigue management training, along with introducing peer support programs, shows a commitment to employee well-being that Deloitte suggests will result in a 500% return on reduced absenteeism and improved retention.

In summary, the skills that benefit pilots, surgeons, and oil rig drillers can be applied more broadly to enhance an organization beyond safety.

By the end of this training, participants will be able to:

• Understand the fundamental principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Demonstrate an understanding of the key principles required to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.