Business Process Management Training Course

Introduction

• Brief historical overview of process management
• Adopting a process-centric perspective
• Foundations of Process Management
• Analysis and design in process modeling
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Architectural principles for Business Processes

BPM Implementation Strategies

• The value proposition of BPM
• Overview of the BPM community
• Rationale for automating BPM
• Topology of a SOA reference architecture
• Vendor landscape and positioning of BPM tools

Aligning IT and Business

• Distinguishing between BPM and BPMS
• Criteria for selecting a BPMS
• Collaboration between IT and business; matching technology to specific challenges
• Selecting an appropriate development model
• Overview of BPM system capabilities
• Essential terminology and concepts

Understanding Basic Concepts and Architecture

• Methods of Process Modelling
• Techniques for Process Analysis
• Principles of Process Design
• Structural components of a BPMS
• Planning for Enterprise Process Management
• Defining key skills, roles, and responsibilities

Governance and Business strategy

• Historical context: data/functions vs objects & services
• Future trends: core business logic vs process control
• Architectural design implications
• Strategic alignment of Business and IT
• The function of Business Stewardship
• The role of Business Rule Analysts

Modelling a process with BPMN

• Value addition provided by BPMN
• Composability and fundamental services
• Advocating for an incremental and iterative methodology
• The importance of Use Cases in driving projects
• Specification of message properties
• Application of correlation sets
• Developing complex parallel activity execution
• Designing for concurrency
• Vendor implementations of BPMN
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Definition of Events
• Configuration of Timeouts
• Strategies for Handling Faults
• Mechanisms for Catching Exceptions
• Compensation Management

Business Rules

• Motivations for implementing BRs
• Foundational Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving roles for Business and I/T
• Maintaining business focus within Business Rules
• Appropriate scenarios for a BR Approach
• New dimensions for scoping a BR Project
• Core elements of a BR Project Plan
• The role of a BR Pilot
• Overview of extracting BRs from code

BPM as enabler of SOA: Key components

• Application frontends
• Core Basic Services
• Value proposition of an ESB
• Utilization of a Repository
• Enhancing business agility
• Function of the BPM Board
• Distribution of technology white papers

Controlling & measuring improvement processes

• Management of the repository
• Establishing a quality gateway
• The 4 pillars of success

Metrics

• Organizational performance context
• Characteristics of effective metrics
• Hierarchy of Measurement & management
• Process management: Extending beyond mere measurements
• Metrics within processes; Management roles in measurement
• Key Management questions to be answered
• Common pitfalls in process management efforts

Architecture of a BPM System

• EAI and B2B considerations
• Topology and scalability factors
• Design tooling
• Deployment tools
• Monitoring and administrative capabilities
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions