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Course Outline
Introduction and Overview
Understanding the Purpose and Definition of Business Process Reengineering (BPR)
- Driving competitive advantage through radical redesign
- Understanding the necessity for reengineering
- Clarifying what constitutes reengineering and what does not
- Centering focus on business processes
- Meeting objectives for cost reduction and revenue growth
Utilizing the Established CLAMBRE/UML Framework for Reengineering
- Modeling standards: UML and BPMN
- Distinction between customers and stakeholders
- Identifying activities and information structures
- Encouraging creative, right-brain thinking
Focusing on the Customer
Examining the Customer Interface
- Expanding customer roles through aggregation
- Refining customer categories using generalization
- Developing an accurate customer profile
Documenting Customer Values and Needs
- Service provision versus product supply
- Evaluating customer satisfaction: quality, flexibility, speed, cost, and service
- Categorizing customer relationships using the PRIDE checklist
- Assessing how effectively the business process fulfills customer needs
Modeling the Business Process
Identifying Processes for Reengineering
- Uncovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting business process antipatterns
- Presenting findings to senior management
Defining Worker Roles and Responsibilities
- Identifying anomalies in worker roles using cross-reference matrices
- Mapping business processes with UML activity diagrams
- Allocating activities among different roles
Analyzing the Business Process
Detailing Business Processes
- Selecting suitable UML tools
- Scoping the process with UML use case diagrams
- Identifying key business actors
- Modeling alternative workflows
- Capturing ineffective business activities
Exploring the Business Structure
- Revisiting organizational infrastructure
- Mapping information using class diagrams
- UML business stereotypes
- Designating process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximizing the Benefits of Information Technology
- Web-enabled technology
- Interaction through social spaces
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining Customer-Process Boundaries
- Adapting the business process to benefit specific customer segments
- Integrating and leveraging technology opportunities
- Personalizing the process
- Meeting and exceeding customer expectations
Developing the New Process Using Best Business Practices
- Incorporating business patterns
- Resolving process anomalies
- Comparing strategic alternatives
- Ensuring durable, reliable information management
Implementing the Reengineered Process
- Retraining the workforce
- Linking metrics with customer satisfaction
- Supporting continuous process improvement
- Monitoring and measuring results
- Demonstrating success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
