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Course Outline
Technical Support Fundamentals
- Understand how the binary system operates
- Assemble a computer from the ground up
- Select and install an operating system on a computer
- Grasp the nature of the Internet, its functionality, and its impact on the modern world
- Learn how applications are developed and how they function internally
- Apply common problem-solving methodologies and soft skills within an Information Technology context
The Bits and Bytes of Computer Networking
- Describe computer networks using a five-layer model
- Understand all standard protocols involved in TCP/IP communications
- Master powerful network troubleshooting tools and techniques
- Learn about network services like DNS and DHCP that keep computer networks running
- Understand cloud computing, everything as a service, and cloud storage
Operating Systems and You: Becoming a Power User
- Navigate Windows and Linux filesystems using both graphical user interfaces and command line interpreters
- Set up users, groups, and permissions for account access
- Install, configure, and remove software on Windows and Linux operating systems
- Configure disk partitions and filesystems
- Understand how system processes work and how to manage them
- Work with system logs and remote connection tools
- Utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
System Administration and IT Infrastructure Services
- Apply best practices for selecting hardware, vendors, and services for your organization
- Understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
- Learn how to maximize the benefits of the cloud for your organization
- Manage an organization’s computers and users using directory services, Active Directory, and OpenLDAP
- Select and manage the tools that your organization will use
- Backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
- Utilize systems administration knowledge to plan and improve processes for IT environments
IT Security: Defense against the digital dark arts
- How various encryption algorithms and techniques work, as well as their benefits and limitations.
- Various authentication systems and types.
- The difference between authentication and authorization.
- How to evaluate potential risks and recommend ways to reduce risk.
- Best practices for securing a network.
- How to help others to grasp security concepts and protect themselves.
Requirements
- No degree or prior experience is required.
35 Hours
Testimonials (3)
The final day which is the Machine Learning Topic
John Erick Baltazar - Globe Telecom
Course - Google BigQuery
It was a really good training course, well prepared and explained by the trainer with great hands on experience on GCP.
Mircea
Course - Google Cloud Platform Basics and Management
Responses with solutions and practical use.
