IBM Maximo Warranty Management Training Course

Comprehending Warranty Structures in Maximo

• Key warranty concepts and term definitions
• Warranty coverage at both asset and item levels
• Aligning warranties with maintenance workflows

Setting Up Warranty Entitlements

• Establishing entitlement rules
• Linking warranties to specific assets and components
• Managing validity dates, limits, and conditions

Processing Warranty Claims

• Generating warranty claims from work orders
• Managing routing, approvals, and documentation
• Tracking claim status and progress

Tracking Vendor Responses

• Recording vendor communications
• Handling approvals, rejections, and adjustments
• Incorporating vendor feedback into maintenance strategies

Linking Assets to Warranty Data

• Connecting warranty records to asset hierarchies
• Managing replaced parts and swapped components
• Maintaining accuracy across all asset records

Integrating Procurement and CM

• Connecting warranty details to purchasing activities
• Aligning change management processes with warranty implications
• Ensuring data consistency between procurement and maintenance

Handling Exceptions and Special Cases

• Managing expired or voided warranties
• Addressing partial claims or coverage disputes
• Resolving entitlement mismatches

Hands-On Warranty Scenarios

• Executing full warranty claim processes end-to-end
• Simulating vendor interactions and follow-ups
• Applying warranty rules to real-world maintenance cases

Summary and Next Steps