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Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Asset- and item-level warranty coverage
- Mapping warranties to maintenance workflows
Configuring Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to assets and components
- Managing dates, limits, and conditions
Warranty Claims Processing
- Generating warranty claims from work orders
- Routing, approvals, and documentation requirements
- Monitoring claim status and progress
Vendor Response Tracking
- Logging vendor communications
- Managing approvals, denials, and adjustments
- Integrating vendor feedback into maintenance strategies
Linking Assets to Warranty Information
- Associating warranty records with asset hierarchies
- Handling replaced parts and swapped components
- Ensuring accuracy across asset records
Procurement and Change Management (CM) Integration
- Connecting warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance
Exception Handling and Special Cases
- Managing expired or voided warranties
- Handling partial claims or disputed coverage
- Correcting entitlement mismatches
Hands-On Warranty Scenarios
- Processing full warranty claims end to end
- Simulating vendor interactions and follow-up actions
- Applying warranty rules to real-world maintenance cases
Summary and Next Steps
Requirements
- A foundational understanding of asset management lifecycles
- Experience with maintenance or procurement workflows
- Familiarity with basic Maximo navigation
Target Audience
- Warranty administrators
- Engineering support personnel
- Maintenance and reliability coordinators
14 Hours
