Course Outline
- Core concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance frameworks
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement strategies
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Intended Audience
This course is specifically structured for individuals who meet the following criteria:
- Hold a valid ITIL® 4 Foundation certification
The program prepares attendees for the official ITIL® 5 Foundation Bridge certification exam, which is included in the course package. Achieving this certification validates updated proficiency in the ITIL framework and fosters ongoing professional growth in service management.
Participant Preparation
It is mandatory for participants to possess a current ITIL® 4 Foundation certificate. No prior preparation is required before attending the sessions.
Examination Procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing an optimal date for the assessment.
Following the completion of the training, attendees will receive detailed instructions on registering for the exam. Scheduling is managed directly via the PeopleCert platform using a personal account. The examination is conducted online under remote supervision, where a PeopleCert proctor monitors the session through a webcam and secure connection. Prior to starting, participants must verify their identity and display their surroundings to ensure adherence to examination protocols.
Examination Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Score: 65% (minimum of 13 correct answers)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
