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Duration 14 hours
Course Outline
Module 1 – ITSM Fundamentals and ITIL 4
- Essential Concepts in Service Management
- The ITIL 4 Framework
Module 2 – Practices for Service Design and Architecture
- Service Portfolio and Catalog Management
- Project Management
- Service Level Management
- Managing Demand, Capacity, and Availability
- Information Security Management
- ICT Service Continuity Management
Module 3 – Practices for Service Delivery and Sustainability
- Configuration and Asset Management
- Handling Service Requests
- Incident Management
- Problem and Knowledge Management
- Change Management
Module 4 – Case Studies and Practical Application
- Analysis of real-world scenarios
- Simulations applying learned concepts
Summary and Recommended Next Steps
Requirements
- Foundational knowledge of IT systems and operational processes
- Acquaintance with service management frameworks
- Practical experience within an IT environment
Target Audience
- IT professionals
- ICT service managers
Testimonials (2)
Key concepts, Value / Reccomendations
Adrian Ionutiu - Bosch Romania (CLUJ)
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
