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Course Outline
Conceptual Section
- The value of improvement
- Improvement and management
- Improvement and Total Quality Control (TQC)
- Improvement and suggestion systems
- Improvement and competition
- Process-oriented management vs. result-oriented management
East-West Comparison
- Improvement and innovation
- Improvement and metrics
From Total Quality Control to Improvement
- Quality control – quality of managers
- Quality control methods: comparison between Japan and the West
- Adherence to the PDCA cycle
- Grassroots-level improvements
Practical Implementation Section
- Management-led improvement
- Improvement facilities
- Team-led improvement
- Individual-led improvement
Management Section
- Cross-functional management
- Policy deployment
- Quality deployment
- Total productive maintenance
Problem-Solving Methods Section
- Problems in management
- Relationship between improvement activities and labor
- Labor relations: adversary or ally?
- Commitment from top management
Transforming Organizational Culture
- Customers: the ultimate arbiter of quality
- Supplier relationships: transforming organizational culture – challenges faced by the West.
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
