Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Module 1: ChatGPT Essentials & Ethics (mandatory)
Focus: Core understanding, business context, and ethical use
- How ChatGPT works – architecture, model limitations, and capabilities
- Ethical principles, privacy, and security in business applications
- Real-world business use cases – identifying what works and what doesn’t
- Crafting effective prompts and avoiding common pitfalls
- Introduction to the ChatGPT interface and version differences (Free vs Plus)
- Practical exercises using basic business examples
Module 2: ChatGPT for Customer Experience
Focus: Using ChatGPT to improve client communication and enhance CX
- Generating personalized responses to complaints and inquiries
- Adapting tone and style based on customer profiles (age, tech level, attitude)
- Examples of usage on social media platforms (Facebook, Instagram, TikTok)
- Creating templates for emails, chats, and surveys
- Supporting chatbot logic and flows (without direct integration)
- Evaluating and automating responses – understanding when ChatGPT is and isn’t appropriate
Module 3: ChatGPT for Project & Task Management
Focus: Enhancing internal communication, task structuring, and follow-up
- Drafting agendas, structuring meetings, and capturing minutes
- Managing tasks, reminders, and tracking progress with AI support
- Summarizing unstructured input into clear action items
- Facilitating cross-functional communication and writing clear project messages
- Generating alternative solutions or options for project goals
- Collecting and interpreting internal team feedback using AI
Module 4: ChatGPT for Product & Strategic Innovation
Focus: Ideation, competitive analysis, and process optimization
- Generating and categorizing product ideas based on needs and trends
- Analyzing competitors using publicly available data
- Simulating user journeys and prototyping with AI support
- Identifying inefficiencies and unnecessary process steps
- Leveraging ChatGPT for decision support and strategic planning
- Creating presentations, campaign ideas, and innovation documents
Requirements
Prerequisites
- Familiarity with basic digital communication and collaboration tools
- Experience in managing teams, projects, or business operations
- No programming experience required
Audience
- Team leaders, department heads, and senior managers
- Business leaders looking to improve efficiency and decision-making through AI tools
- Professionals responsible for innovation, process improvement, or digital transformation
21 Hours
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
