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Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Foundations of structured knowledge management
  • Architecting scalable systems with SharePoint and Teams
  • Utilizing metadata, version control, and document libraries

Developing and Connecting SharePoint Knowledge Repositories

  • Establishing interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields
  • Defining site hierarchies and cross-site navigation pathways

Creating Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI
  • Building real-time dashboards to monitor knowledge assets
  • Formulating KPIs and visual reports for data-informed insights

Tailoring Knowledge Workflows with Power Automate

  • Streamlining approval, review, and publishing procedures
  • Integrating Teams notifications and adaptive cards
  • Constructing multi-stage flows for document lifecycle oversight

Establishing and Administering Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collective knowledge capture
  • Linking SharePoint pages, Lists, and Planner boards
  • Setting governance frameworks, roles, and permission structures

Preserving and Enhancing Knowledge Systems

  • Applying data retention, archival, and compliance policies
  • Conducting periodic audits and metadata refinements
  • Boosting system performance and minimizing content duplication

Optimal Practices for Knowledge Management in Microsoft 365

  • Assessing knowledge system design criteria
  • Maintaining uniformity and discoverability throughout content
  • Promoting adoption and engagement via user-centric experience design

Requirements

  • Competent usage of Microsoft 365 applications (SharePoint, Teams, and OneNote)
  • Practical experience in knowledge management or content strategy

Target Audience

  • Knowledge managers responsible for building structured information repositories
  • Content strategists focused on developing interconnected knowledge systems
  • IT specialists overseeing organizational knowledge within the Microsoft 365 ecosystem
 14 Hours

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