Get in Touch

Course Outline

Introduction to Mobile Subscriber Services

  • Subscriber types and profiles.
  • Service types: voice, SMS, data, and value-added services.
  • Subscriber lifecycle events and their signaling implications.

Overview of OSS and NetAct Role

  • OSS functions in performance management.
  • NetAct: purpose and core components.
  • Data flows from network elements to NetAct.

Key Performance Indicators — Concepts

  • KPI categories: availability, accessibility, retainability, and integrity.
  • Basics of KPI calculation and aggregation periods.
  • Thresholds, alarms, and SLA alignment.

NetAct KPI Suite — Voice and Signaling

  • Call setup success rate and call drop rate.
  • SS7/Sigtran signaling KPIs.
  • Busy hour considerations and dimensioning KPIs.

NetAct KPI Suite — Data and Throughput

  • Data session establishment and throughput KPIs.
  • Latency, jitter, and packet loss metrics.
  • Subscriber experience KPIs (e.g., per-subscriber throughput).

KPI Analysis and Root-Cause Correlation

  • Trend analysis and baseline detection.
  • Correlating KPIs across layers (RAN, transport, core).
  • Using KPIs to isolate congestion, configuration, and hardware faults.

Reporting, Dashboards, and Alarm Management

  • Designing actionable KPI dashboards.
  • Report generation and stakeholder-focused reporting.
  • Alarm tuning and noise reduction strategies.

Troubleshooting Workflows Using NetAct Data

  • Step-by-step troubleshooting playbook.
  • Case exercises: voice call failure and data throughput degradation.
  • Validation and closure criteria for incidents.

Operational Best Practices and KPI Governance

  • KPI ownership and governance model.
  • Change management and KPI impact assessment.
  • Continuous improvement and KPI lifecycle.

Summary and Next Steps

Requirements

  • A solid understanding of mobile network architecture.
  • Familiarity with OSS/BSS concepts.
  • Basic knowledge of performance monitoring terminology.

Audience

  • Network operations and performance engineers.
  • OSS analysts and NOC staff.
  • Telecom planners and service assurance teams.
 14 Hours

Testimonials (1)

Related Categories