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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profiles.
- Service categories: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signaling implications.
Overview of OSS and NetAct Role
- The role of OSS functions in performance management.
- NetAct: its purpose and core components.
- Data flow pathways from network elements to NetAct.
Key Performance Indicators — Concepts
- KPI categories: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation periods.
- Thresholds, alarms, and alignment with SLAs.
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate.
- SS7/Sigtran signaling KPIs.
- Busy hour considerations and dimensioning KPIs.
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs.
- Latency, jitter, and packet loss metrics.
- Subscriber experience KPIs (e.g., per-subscriber throughput).
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection.
- Correlating KPIs across layers (RAN, transport, core).
- Utilizing KPIs to isolate congestion, configuration, and hardware faults.
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards.
- Report generation and stakeholder-focused reporting.
- Alarm tuning and noise reduction strategies.
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook.
- Case exercises: voice call failure and data throughput degradation.
- Validation and closure criteria for incidents.
Operational Best Practices and KPI Governance
- KPI ownership and governance model.
- Change management and KPI impact assessment.
- Continuous improvement and KPI lifecycle.
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture.
- Working familiarity with OSS/BSS concepts.
- Fundamental knowledge of performance monitoring terminology.
Audience
- Network operations and performance engineers.
- OSS analysts and NOC staff.
- Telecom planners and service assurance teams.
14 Hours
