Mobile Subscriber Services & NetAct KPI Introduction Training Course
This course provides a foundational understanding of mobile subscriber services and introduces Key Performance Indicators (KPIs) in NetAct, which are essential for monitoring and ensuring mobile network performance.
Designed for intermediate-level network and OSS professionals, this live, instructor-led training (available online or on-site) teaches participants how to interpret KPI data and leverage NetAct fundamentals to enhance performance management.
After completing this training, participants will be able to:
- Describe key subscriber services and their influence on network behavior.
- Identify and interpret core NetAct KPIs related to voice, data, and signaling performance.
- Link KPI trends to common network faults and service degradations.
- Utilize basic troubleshooting workflows via KPI dashboards and reports.
- Suggest operational actions to enhance subscriber experience based on KPI analysis.
Course Format
- Interactive lectures and discussions.
- Practical KPI analysis exercises using sample datasets.
- Case studies and guided troubleshooting scenarios.
Customization Options
- To request customized training for this course, please contact us to arrange.
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profiles.
- Service types: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signaling implications.
Overview of OSS and NetAct Role
- OSS functions in performance management.
- NetAct: purpose and core components.
- Data flows from network elements to NetAct.
Key Performance Indicators — Concepts
- KPI categories: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation periods.
- Thresholds, alarms, and SLA alignment.
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate.
- SS7/Sigtran signaling KPIs.
- Busy hour considerations and dimensioning KPIs.
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs.
- Latency, jitter, and packet loss metrics.
- Subscriber experience KPIs (e.g., per-subscriber throughput).
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection.
- Correlating KPIs across layers (RAN, transport, core).
- Using KPIs to isolate congestion, configuration, and hardware faults.
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards.
- Report generation and stakeholder-focused reporting.
- Alarm tuning and noise reduction strategies.
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook.
- Case exercises: voice call failure and data throughput degradation.
- Validation and closure criteria for incidents.
Operational Best Practices and KPI Governance
- KPI ownership and governance model.
- Change management and KPI impact assessment.
- Continuous improvement and KPI lifecycle.
Summary and Next Steps
Requirements
- A solid understanding of mobile network architecture.
- Familiarity with OSS/BSS concepts.
- Basic knowledge of performance monitoring terminology.
Audience
- Network operations and performance engineers.
- OSS analysts and NOC staff.
- Telecom planners and service assurance teams.
Need help picking the right course?
uzbekistan@nobleprog.com or +919818060888
Mobile Subscriber Services & NetAct KPI Introduction Training Course - Enquiry
Mobile Subscriber Services & NetAct KPI Introduction - Consultancy Enquiry
Testimonials (1)
knowledge of the trainer
Daniela Nicolas - CONTINENTAL AUTOMOTIVE ROMANIA S.R.L
Course - 5G Network Architecture Fundamentals
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