Course Outline
Introduction to User Experience and Chatbots
- Fundamentals of user experience design
- Overview of chatbot capabilities and limitations
- Setting user experience goals for chatbots
Designing User-Centered Chatbots
- Identifying user needs and preferences
- Creating user personas and scenarios
- Developing conversational flows and interfaces
Customization Techniques
- Personalizing chatbot interactions
- Utilizing user data for customization
- Implementing adaptive learning in chatbots
Enhancing User Interaction
- Best practices for engaging conversations
- Incorporating multimedia elements
- Ensuring accessibility and usability
Analyzing and Improving Chatbot Performance
- Using analytics to measure success
- Identifying areas for improvement
- Implementing feedback loops
Integrating Chatbots into Customer Service Workflows
- Aligning chatbots with business processes
- Training customer service teams on chatbot use
- Ensuring seamless handoff between bots and humans
Real-World Applications and Case Studies
- Examples of successful chatbot implementations
- Lessons learned from industry leaders
- Future trends in chatbot user experience
Summary and Next Steps
Requirements
- Basic understanding of user experience (UX) principles
- Familiarity with chatbot platforms and functionalities
- Experience with product management and customer service processes
Audience
- UX designers
- Product managers
- Customer service professionals
Testimonials (4)
Learned a lot a didn't already know (agents, chat settings)
Sebastien Nolet - Canarie
Course - Microsoft 365 Copilot
Trainers can answer all questions and accept any queries
Dewi Anggryni - PT Dentsu International Indonesia
Course - Copilot for Finance and Accounting Professionals
Going over the various use cases and application of AI was helpful. I enjoyed the walkthrough of the various AI Agents.
Axel Schulz - CANARIE Inc
Course - Microsoft 365 Copilot: AI Productivity Across Word, Excel, PowerPoint, Outlook, and Teams
I liked that trainer had a lot of knowledge and shared it with us