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 Duration 28 hours

Course Outline

Introduction to SAP S/4HANA

  • Overview of SAP S/4HANA and its core capabilities
  • The role of sales within the broader SAP S/4HANA enterprise architecture
  • Key differences and transitions from SAP ECC to SAP S/4HANA
  • User interface introduction: An overview of SAP Fiori

Sales Organizational Structures

  • Establishing sales organizations, distribution channels, and divisions
  • The importance of the sales area and its structural components

Sales Process Overview

  • Understanding the fundamental sales process flow in SAP S/4HANA
  • Overview of sales order management and fulfillment strategies
  • Key integration points with other modules (e.g., Finance, Procurement)

Sales Documents

  • Structure and processing of sales documents
  • Creation and management of sales orders
  • Varieties of sales documents (standard orders, quotations, contracts, returns)

Pricing and Discounts

  • Introduction to pricing concepts and procedures in SAP
  • Pricing conditions, types, and configuration methods
  • Application of discounts, surcharges, and special pricing rules

Availability Check and Backorder Processing

  • Executing availability checks during the order creation phase
  • Overview of backorder processing and order rescheduling

Delivery Management

  • Creation and administration of delivery documents
  • Delivery types and their respective configurations
  • Delivery workflow: picking, packing, and goods issue

Shipping and Transportation

  • Overview of shipping functions and transportation planning
  • Setting up transportation routes and shipment schedules
  • Integration with warehouse and inventory management systems

Billing Process

  • Overview of the billing cycle within SAP S/4HANA
  • Creation and management of billing documents
  • Invoice processing, tax calculations, and credit memos

Analytics in SAP S/4HANA

  • Overview of embedded analytics in SAP S/4HANA Sales
  • Standard reports and KPIs for tracking sales performance
  • Leveraging SAP Fiori apps for sales analysis

Credit and Risk Management

  • Managing customer credit limits
  • Integration of credit management with sales order processing
  • Handling blocked orders and conducting credit checks

Returns and Complaints Management

  • Overseeing returns processes and complaint resolution
  • Processing credit memos and returns orders
  • Pricing and settlement procedures related to returns

Master Data in Sales

  • Customer master, material master, and condition master data
  • Configuration of sales-specific master data fields
  • Data maintenance and synchronization across modules

Sales Process Configuration

  • Configuration of sales document types and item categories
  • Assignment of sales organizations and plants to documents
  • Customization of pricing procedures, discounts, and surcharges

Project and Integration Considerations

  • Tips for implementing SAP S/4HANA Sales in real-world projects
  • Integration points with other SAP modules (MM, SD, FI, CO)
  • Best practices for system optimization and performance enhancement

Requirements

  • A foundational grasp of sales processes
  • Basic familiarity with SAP systems

Target Audience

  • Professionals in sales and distribution
  • SAP functional consultants
  • Owners of business processes

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