Human Factors for Business Performance Training Course

Audience:

• Individuals in any management or leadership role.
• Team members looking to improve their team skills.
• Operational leaders aiming to enhance their interpersonal skills.

Overview:

This course is led by highly experienced human factors specialists who have provided high-quality training to various high-risk industries, including aviation, nuclear power, oil and gas production, healthcare, and elite sports. The importance of risk and safety awareness is emphasized throughout the course using accident case studies from multiple sectors. Participants will learn about the fundamental functions of human cognition and how this understanding can be translated into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to improve performance, efficiency, and reliability. The course is especially relevant for companies increasingly adopting new technology. It thoroughly explores the use of checklists and the appropriate application of standard operating procedures, with a particular focus on operational risk and decision-making under pressure. The course concludes by examining the human factor characteristics of high-performing teams and what can be learned from them.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Grasp the key principles needed to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers looking to enhance their risk and safety management skills.

Overview:

This course delves into the key factors influencing decision-making under pressure. Nothing puts more pressure on individuals than a crisis, and this course is designed to equip civil servants with the tools they need to analyze situations and make sound decisions during times of uncertainty. The course takes a comprehensive approach to managing complex systems. The ongoing global pandemic has accelerated changes in many strategic areas, and this course leverages proven methods to help civil servants make effective decisions under pressure. Additionally, we will explore how to effectively mitigate emerging threats, whether they are physical or digital. The course features several high-profile case studies from various industries, which are collectively analyzed and discussed by the participants from different perspectives.

Assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course aims to provide delegates with the confidence to engage directly with risk-based decisions in a complex operating environment. It aligns with the Better Business Case methodology, which is the UK government’s best practice approach for developing spending proposals and making effective business decisions.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Enhance the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analysis.
• Breakout scenario workshops and group presentations.