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Course Outline
Introduction
- Veeva Commercial Cloud as a Seamlessly Integrated Solution
- Veeva CRM vs Salesforce
Overview of Veeva Engagement
- Veeva Multichannel CRM
- Veeva Digital Events
- Veeva Align
Working with Veeva Multichannel CRM
- Engaging with customers
- Aligning customer-facing resources
- Coordinating interactions
- Managing orders
- Setting up visualisations
- Tracking performance
Managing Events with Veeva Digital Events
- Working with event data
- Developing an events strategy
- Setting up virtual, live, and hybrid events
- Ensuring oversight, control, and compliance
Planning and Executing Sales with Veeva Align
- Aligning territories
- Managing rosters
- Gathering feedback from the field
- Planning targeted activities
Summary and Conclusion
Requirements
- Experience in managing customer relationships
- Understanding of sales team workflows
Target Audience
- Account managers
- Sales managers and team members
- Customer service managers and representatives
14 Hours
