Course Outline
1. Designing the experience in collaboration with the customer - Introduction
- Key contact points in preparing an offer
- Understanding the customer: Asking the right questions and establishing a context for cooperation
- Voice of the customer: Capturing wishes and requirements
- Critical to Quality (CTQ) and business value: Establishing initial consensus on what is being offered
- How to ask questions and determine value: Distinguishing between standard features, checkboxes, and added value
2. Formulating the project vision
- Project goals and vision
- Tools and techniques for product/project vision implementation: Using the Canvas model to define objectives, business value, benefits, and costs
3. Effective communication - Introduction to key aspects
- Customer communication processes
- Models for effective communication and feedback in collaboration
- Thinking styles and action styles in customer interactions
- Communication conflicts and bridging style differences: Understanding why miscommunication occurs and how to resolve it
- Tools and techniques for effective communication in customer interactions
- "Walking in the customer's shoes": Adopting different communication styles using de Bono's Six Thinking Hats
4. Identifying business value through customer interaction and project implementation
- Identifying the customer and the importance of understanding end-users: Using personalization as a foundation for grasping needs
- Deriving customer requirements based on goals and benefits
- Identifying requirements through process analysis: Using checklists
- Identifying requirements through project deliverables: Using checklists
- Defining acceptance criteria: Determining how to ensure customer needs are met using checklists
- Prioritizing customer requirements to effectively organize the implementation project
5. Project organization
- Planning the project organizational structure: Stages and outputs of each project phase
- Planning work related to business value, requirements, and tasks
6. Decomposition of project deliverables and scheduling
- Breaking down project products into tasks and creating schedules
7. Project estimation and pricing
- Cost categories in IT projects
- ROI (Return on Investment) and TCO (Total Cost of Ownership)
- Project billing
- Estimation and pricing techniques
8. Preparation of bid, contract, and project materials: Using the Project Charter as a substantive example
9. Refinement - Workshop summary
- Workshop summary of the training using the SSC formula and facilitation techniques
- Start: What new best practice will I implement?
- Stop: What will I cease doing?
- Continue: What will I keep applying?
Requirements
No prior preparation is required to attend this training.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
