Course Outline
1. Collaborative experience design with the customer - Introduction
- Key touchpoints in preparing a proposal
- Understanding the customer: asking the right questions and establishing a collaborative context
- Voice of the Customer: capturing wishes and formal requirements
- Critical to Quality (CTQ) & Business Value: achieving initial consensus on the offer
- Questioning techniques to determine worth: distinguishing features, check boxes, product attributes, and added value
2. Articulating the project vision
- Defining project goals and vision
- Tools and techniques for vision implementation: utilizing the Canvas model for objectives, business value, benefits, and costs
3. Effective communication: Key aspects of professional interaction
- The customer communication process
- Models for effective communication and feedback in collaborative settings
- Understanding thinking and action styles in customer interactions
- Navigating communication conflicts and stylistic differences: addressing misunderstandings and adaptation strategies
- Techniques for enhancing communication effectiveness with customers
- Perspective taking: adopting different communication styles, including De Bono's Hats
4. Identifying business value during customer interaction and project implementation
- Stakeholder analysis: identifying end users to personalize the approach and understand needs
- Deriving requirements from goals and benefits
- Process-based requirement identification using checklists
- Deliverable-based requirement identification using checklists
- Establishing acceptance criteria: verifying that customer needs are met
- Prioritizing requirements to support efficient project organization
5. Project organizational structure
- Planning the organizational framework: defining stages and stage outputs
- Managing work related to business value, requirements, and tasks
6. Deliverable decomposition and scheduling
- Breaking down project products into actionable tasks and developing schedules
7. Estimation and pricing in projects
- Cost categories in IT projects
- Financial metrics: ROI (Return on Investment) and TCO (Total Cost of Ownership)
- Project charges and fees
- Techniques for estimation and pricing
8. Preparing bid and contract documentation - The Project Charter as a substantive input example
9. Refinement and workshop summary
- Workshop: Consolidating training insights using the SSC formula and facilitation techniques
- Start: New best practices to adopt
- Stop: Practices to discontinue
- Continue: Practices to maintain
Requirements
No prior preparation or specific prerequisites are required for this training.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
