Customer Care in the Age of AI Training Course

Odoo is a powerful open-source ERP framework built on Python and JavaScript, offering a modular architecture for building business applications.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level developers who wish to master Odoo’s backend and frontend frameworks, including Python ORM customization, OWL (Odoo Web Library) development, and module optimization for Barcode and POS systems.

By the end of this training, participants will be able to:

• Develop advanced Odoo modules using Python, XML, and JavaScript.
• Customize and extend Odoo’s backend models, views, and controllers.
• Build and enhance frontend components using OWL for POS and Barcode modules.
• Integrate APIs and third-party systems securely with Odoo.
• Debug, test, and deploy Odoo modules following best practices.

Format of the Course

• Interactive lecture and discussion.
• Live coding demonstrations and guided exercises.
• Hands-on module development in a real Odoo environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Uzbekistan (available online or on-site) is designed for marketers who wish to create and optimise a sales and marketing process using HubSpot CRM.

By the end of this training, participants will be able to:

• Use HubSpot meeting tools to schedule meetings.
• Optimise business operations with HubSpot CRM.
• Create fully featured dashboards and reports for data analysis.
• Automate the sales and marketing workflow.

This instructor-led, live training in Uzbekistan (available online or on-site) is designed for business analysts who wish to leverage HubSpot services to manage the product life cycle.

By the end of this training, participants will be able to:

• Understand the stages of a product life cycle.
• Use HubSpot to optimize and manage a product life cycle.
• Recognize when to apply the product life cycle concept in business contexts.

In this instructor-led, live training in Uzbekistan (online or onsite), participants will learn how to use Odoo and begin developing custom solutions for their organizations.

By the end of this training, participants will be able to:

• Install and configure Odoo.
• Understand the core fundamentals of Odoo.
• Create their own Odoo module.
• Integrate third-party tools with Odoo.
• Maximize the use of Odoo's features.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.

By the end of this training, participants will be able to:

• Learn the accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Utilize Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
• Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
• Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.

This instructor-led, live training in Uzbekistan is aimed at system administrators who wish to install, configure, and manage an Odoo system.

By the end of this training, participants will be able to:

• Install, configure, and manage Odoo.
• Understand the fundamentals of Odoo.
• Create their own Odoo modules.
• Integrate third party tools with Odoo.
• Maximize the usage of Odoo's features.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.

By the end of this training, participants will be able to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules for improved HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This instructor-led, live training in Uzbekistan (online or onsite) targets intermediate-level professionals who wish to implement and manage the Odoo Inventory module effectively across a central warehouse and multiple secondary locations, emphasizing traceability and scalability.

By the end of this training, participants will be able to:

• Configure and manage a multi-location warehouse structure in Odoo.
• Track internal product movements and optimize transfers between warehouses.
• Record and trace purchase orders through reception and distribution.
• Enable and manage serial number and lot-based traceability.
• Design a scalable and well-organized inventory system aligned with best practices.

This instructor-led live training in Uzbekistan (online or onsite) is designed for end-users who wish to use Odoo to enhance their business operations.

By the end of this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their own organization.
• Plan, analyze, and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led, live training in Uzbekistan (online or on-site) is intended for professionals who wish to leverage Veeva Commercial Cloud Engagement applications to deliver a personalised customer experience across multiple channels.

By the end of this training, participants will be able to:

• Personalise customer interactions using Veeva CRM.
• Plan and execute enterprise events using Veeva Digital Events.
• Align sales territories using Veeva Align.

Veeva Vault is a cloud-based content management platform and suite of applications designed for life sciences companies.

This instructor-led, live training in Uzbekistan (available online or on-site) is intended for end-users who wish to leverage Veeva Vault to more effectively manage life science documents and data.

By the end of this training, participants will be able to manage documents, track product information, and collaborate seamlessly with other team members.

Zoho Creator serves as a Software-as-a-Service (SaaS) platform designed for developing enterprise-grade applications that operate seamlessly across all devices.

Through this instructor-led live training, available both onsite and remotely, attendees will acquire the skills to rapidly construct custom applications using Zoho Creator.

Upon completing this training, participants will be capable of:

• Efficiently setting up, configuring, and operating their Zoho Creator account
• Designing forms and dashboards
• Establishing workflows and business rules
• Automating repetitive tasks and constructing informative pages

Target Audience

• Developers
• Business managers

Course Format

• Interactive lectures and discussions
• Extensive exercises and practice sessions
• Practical implementation within a live laboratory environment

Customization Options

• To arrange a customized training session for this course, please contact us directly.

Zoho CRM is a cloud-based Customer Relationship Management (CRM) solution designed to help businesses track sales, manage contacts, execute marketing campaigns, and enhance customer engagement.

This instructor-led training (available both onsite and remotely) equips participants with the skills needed to set up and manage a Zoho CRM environment effectively.

Upon completing this course, participants will be able to:

• Efficiently configure and maintain organizational accounts
• Manage user access and automate sales workflows
• Tailor CRM functionalities and safeguard sensitive customer data

Target Audience

• System administrators

Course Format

• Engaging lectures and interactive discussions
• Extensive hands-on exercises and practice sessions
• Live-lab implementation for practical experience

Customization Options

• For tailored training requests, please contact us to arrange a suitable program.

Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.

By the end of this training, participants will be able to:

• Configure and customize the Zoho Desk environment for their team.
• Manage tickets, SLAs, and workflows across multiple support channels.
• Create insightful reports and dashboards to track service performance.
• Implement best practices for automation, change control, and collaboration.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Zoho CRM is a popular cloud-based platform designed to help organizations manage customer relationships, automate sales activities, and analyze business performance.

This instructor-led live training, available online or onsite, is designed for intermediate users and administrators who want to enhance their skills in managing data, reporting, customization, and system control within Zoho CRM.

By the end of this training, participants will be able to:

• Create and customize reports and dashboards for actionable analysis.
• Implement best practices for change control, including audit trails and configuration management.
• Configure modules, workflows, and user roles to align with business processes.
• Monitor system usage, automate tasks, and enhance CRM usability and governance.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.