Microsoft Dynamics 365 Training Course

Microsoft Dynamics 365 Business Central (BC) is a modern ERP solution designed to support end-to-end business operations, including comprehensive warehouse and inventory management. With enhanced integration capabilities and add-ons such as Warehouse Insight, BC empowers organizations to streamline warehouse operations, implement license plating, and automate processes across the enterprise.

This instructor-led, live training (available online or on-site) is tailored for intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimize warehouse management within Dynamics 365 Business Central. The course emphasizes best practices, mobile device utilization, and seamless integration workflows.

Upon completion of this training, participants will be able to:

• Configure and manage warehouse operations effectively within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
• Implement license plating and advanced traceability to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control procedures into ERP workflows.

Course Format

• Interactive lectures and group discussions.
• Extensive hands-on exercises and practical simulations.
• Live-lab implementation in a real-world environment.

Customization Options

• To request a customized version of this training, please contact us to arrange a tailored solution.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organisations.

By the end of this training, participants will be able to:

• Gain a comprehensive understanding of Dynamics 365.
• Set up, configure, and manage various components of Dynamics 365.
• Analyse existing business processes and make recommendations for optimisation using Dynamics 365 functionalities.
• Manage migrations and updates within Dynamics 365.

This instructor-led, live training in Uzbekistan (online or onsite) is designed for beginner to intermediate participants who aim to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training session (Uzbekistan), available online or onsite, is tailored for treasury and finance professionals at beginner to intermediate levels who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service offers a comprehensive solution for managing customer support, service operations, and omnichannel engagement.

This instructor-led, live training (available online or onsite) is designed for intermediate-level users who wish to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools such as chat, SMS, and agent workspace.
• Create personalized customer experiences using surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Uzbekistan (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot outcomes.

About This Course

Dynamics 365 Finance and Operations apps include, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. Dynamics 365 Finance empowers you to: Automate and modernise your global financial operations. Monitor performance in real time, forecast future outcomes, and make data-driven decisions to fuel business growth. Drive strategic financial decisions with artificial intelligence (AI), unify and automate your financial processes, reduce operational expenses, and minimise global financial complexity and risk. Dynamics 365 Supply Chain Management enables you to: Transform your manufacturing and supply chain operations. Leverage predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management. Maximise operational efficiency, product quality, and profitability. Innovate through intelligent manufacturing operations, modernise warehouse management, optimise production performance, extend asset lifecycles, and automate and streamline your supply chain. Note: For more information, please refer to https://docs.microsoft.com/learn/paths/get-started-finance-operations/ In this module, we will focus on the core features and functionality of Dynamics 365 Finance apps that are most frequently used by end users and consultants.

Audience Profile

A Dynamics 365 for Finance and Operations Functional Consultant is responsible for conducting discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements into solutions, and configuring the solution and applications. The Functional Consultant implements solutions using out-of-the-box capabilities, codeless extensibility, and application and service integrations.

At Course Completion

Upon completing this course, students will be able to:

• Navigate and efficiently utilise search, filtering, and queries
• Use operational workspaces
• Work with Business Document Management
• Utilise record templates
• Integrate Power BI with Dynamics 365 Finance and Operations apps
• Personalise workspaces
• Identify when to use Power Platform within the Dynamics 365 Finance app
• Apply security roles to users
• Run and analyse security reports
• Create and utilise workflows for approval
• Work with Organisation Hierarchy and understand its purposes
• Apply the personalisation feature
• Use the Data Management workspace
• Create and utilise entity templates
• Copy configuration data between legal entities
• Import and export data and manage data using Office Integration
• Use the Regression Suite Automation Tool (RSAT)
• Create User Acceptance Tests (UAT) and test plans
• Create and work with the Business Process Modeler (BPM)
• Understand how to use Issue search

About This Course

This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. It covers the most critical features and functionalities required by a Dynamics 365 Supply Chain Management functional consultant, including product information management, configuration, creation, and inventory control. The curriculum also addresses supply chain configuration and processing, transportation management, warehouse management, quality management and control, as well as master planning setup and execution. The course combines lectures with multiple hands-on exercises presented as case studies tailored to the role of a Dynamics 365 Supply Chain Management functional consultant. Each exercise is based on a realistic business scenario, followed by a discussion question, and concludes with step-by-step guidance to complete the relevant system tasks.

Audience Profile

This course is intended for Dynamics 365 Supply Chain Management functional consultants. As a key resource, the functional consultant designs and configures applications to meet customer requirements. They analyze business needs and translate them into fully implemented business processes and solutions that follow industry best practices. Functional consultants specialise in one or more of the following Dynamics feature sets: finance, manufacturing, or supply chain management. They collaborate closely with architects, developers, administrators, and other stakeholders to deliver solutions that meet or exceed customer expectations.

After completing this course, students will be able to:

• Configure the most essential Dynamics 365 Supply Chain Management functionalities.
• Process the majority of Dynamics 365 Supply Chain Management transactions.
• Explain how Dynamics 365 Supply Chain Management features and functionalities work to others.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to utilise the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customise and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Business Central is a cloud-based, comprehensive business management solution designed to help small and medium-sized enterprises streamline and unify their financial, sales, service, and operational processes. Built on the Dynamics 365 platform, it offers customizable features tailored to specific business requirements. Key capabilities include financial management, supply chain oversight, project management, and customer relationship management. Furthermore, it seamlessly integrates with other Microsoft products like Office 365 and Power BI to enhance functionality. Ultimately, Business Central provides a robust and adaptable solution for managing operations and fostering business growth.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft Dynamics 365 Finance & Operations offers a robust development environment designed for customizing ERP functionalities and seamlessly integrating with external systems.

This instructor-led live training, available either online or onsite, is tailored for intermediate to advanced developers and technical support professionals eager to create, maintain, and support solutions within the Microsoft Dynamics 365 Finance & Operations ecosystem.

Upon completing this training, participants will be equipped to:

• Configure a development environment utilizing Visual Studio and X++.
• Build forms, classes, tables, and workflows within F&O.
• Implement business logic through events, permissions, and validations.
• Develop custom reports and extend existing functionalities.
• Connect with external services via REST APIs and OData.
• Conduct testing, debugging, and performance optimization within the F&O environment.
• Handle data migrations and manage continuous system updates.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical applications.
• Hands-on implementation in a live-lab setting.

Customization Options

• For personalized training requirements, please reach out to us for arrangement.