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Course Outline

1. Understanding Partnership and Cooperation within an Organization - Introduction to SRMM® - The Five Stages of Stakeholder
Relations Management Maturity
2. Identifying Key Partners - Stakeholder Identification

  • Segmentation or Personalization - Identifying the customer/ collaborator and understanding their needs

3. Designing Stakeholder Collaboration - Levels of the Cooperation Maturity Model

  • Spontaneous (Ad hoc)
  • Procedural
  • Relational
  • Integrated Collaboration

4. Designing Satisfaction Factors in Collaboration - The Stakeholder Experience Journey - Aligning stakeholder needs with organizational capabilities
5. Defining Business Value for Stakeholders through selected techniques - Workshop

Requirements

No prior preparation is required for this training.

 7 Hours

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