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 Duration 7 hours

Course Outline

Introduction to Copilot in the Public Sector

  • Overview of Microsoft 365 Copilot’s functionality and operational mechanics.
  • Real-world public sector applications of AI within Microsoft apps.
  • Clarification of Copilot’s data sources and security frameworks.

Document Management in Word

  • Drafting policy memos, correspondence, and formal reports.
  • Refining language through rewriting, summarizing, and clarification.
  • Transforming bullet points or tables into structured content.

Email and Calendar Support in Outlook

  • Accelerating email composition and responses using Copilot.
  • Managing meeting schedules and drafting follow-up notes.
  • Summarizing lengthy email threads and identifying key points.

Data Analysis and Reporting in Excel

  • Interpreting complex spreadsheets in accessible plain language.
  • Generating charts, summaries, and visual insights.
  • Employing Copilot to identify trends or answer specific questions.

Copilot in Meetings and Presentations

  • Producing meeting summaries and action items within Teams.
  • Drafting PowerPoint presentations from concise notes.
  • Converting transcripts into executive briefs or reports.

Prompting Strategies and Custom Scenarios

  • Crafting effective prompts to ensure consistent results.
  • Tailoring prompts to align with your department’s tone and requirements.
  • Reusing prompt templates for recurring tasks.

Responsible Use in Government Contexts

  • Maintaining confidentiality, oversight, and appropriate usage standards.
  • Ensuring alignment with internal policies and IT governance.
  • Fostering trust through ethical AI practices in public service.

Summary and Future Steps

Requirements

  • Foundational understanding of Microsoft 365 applications (including Word, Outlook, and Excel).
  • Familiarity with standard public sector responsibilities such as reporting, communication, and documentation.
  • No prior experience with AI tools or Copilot is necessary.

Target Audience

  • Government personnel utilizing Microsoft Office for daily operations.
  • Administrative teams managing communication, documentation, and reporting tasks.
  • Policy and program staff looking to enhance productivity through AI assistance.

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