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Duration 7 hours
Course Outline
1. Overview of Digital Sales
- Defining the role of digital sales in the contemporary marketplace
- Key digital platforms and critical customer touchpoints
- Transitioning traditional sales methods to digital environments
2. Understanding the Digital Consumer
- Online consumer behavior and decision-making processes
- Identifying target demographics and digital personas
- Mapping the digital customer journey
3. Digital Customer Acquisition
- Tactics for drawing customers via digital channels
- Utilizing social media, email marketing, and online advertising
- Employing digital tools to monitor leads and assess reach
4. Effective Online Selling Techniques
- Building trust and authority in digital interactions
- Adjusting communication styles for online contexts
- Addressing objections and closing deals virtually
5. Providing Superior Digital Customer Service
- Cultivating empathy and rapport through digital means
- Effectively utilizing live chat, email, and social platforms
- Resolving concerns swiftly and with professionalism
6. Customer Follow-up and Retention
- Developing effective post-sale engagement strategies
- Sustain long-term relationships using digital instruments
- Transforming satisfied clients into brand advocates
7. Tools and Metrics for Digital Sales Success
- CRM and analytics platforms for performance tracking
- Essential KPIs for online sales operations
- Driving continuous improvement via data-driven insights
8. Practical Application and Action Planning
- Case study: Analysis of successful digital sales campaigns
- Group activity: Creating a customer acquisition strategy
- Individual action plan for immediate execution
Recap and Next Steps
- Review of core concepts and essential tools
- Commitment to ongoing skill enhancement
- Resources for sustained progress in digital sales
Requirements
- Fundamental proficiency with digital communication platforms
- Prior experience in sales or customer-facing roles
- Openness to embracing new digital sales methodologies
Target Audience
- Sales representatives and account managers
- Customer service and business development teams
- Team leaders focused on enhancing digital sales performance
Testimonials (1)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.