Course Outline
1. Introduction to Digital Sales
- Defining digital sales in the modern marketplace
- Key digital platforms and customer touchpoints
- Adapting traditional sales approaches to digital contexts
2. Understanding the Digital Customer
- Customer behaviour and decision-making processes online
- Identifying target audiences and digital personas
- Mapping the digital customer journey
3. Digital Customer Acquisition
- Strategies for attracting customers via digital channels
- Leveraging social media, email, and online advertising
- Using digital tools to track leads and measure reach
4. Effective Online Sales Techniques
- Establishing trust and credibility in digital interactions
- Adapting communication styles for online environments
- Handling objections and closing deals virtually
5. Delivering Exceptional Digital Customer Service
- Building empathy and rapport through digital channels
- Effectively utilising live chat, email, and social platforms
- Resolving issues promptly and professionally
6. Customer Follow-up and Retention
- Developing effective post-sale engagement strategies
- Maintaining long-term relationships using digital tools
- Transforming satisfied customers into brand advocates
7. Tools and Metrics for Digital Sales Success
- CRM and analytics tools for performance tracking
- Key performance indicators (KPIs) for online sales
- Continuous improvement through data-driven insights
8. Practical Applications and Action Planning
- Case study: Successful digital sales campaigns
- Group exercise: Designing a customer acquisition plan
- Personal action plan for immediate implementation
Summary and Next Steps
- Review of key takeaways and tools
- Commitment to ongoing skill development
- Resources for continuous improvement in digital sales
Requirements
- Basic familiarity with digital communication tools
- Experience in sales or customer-facing roles
- Willingness to adopt new digital sales techniques
Target Audience
- Sales professionals and account managers
- Customer service and business development teams
- Team leaders aiming to enhance digital sales performance
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.