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Course Outline
The Case for Employee Engagement
- The current business landscape
- Navigating periods of workforce change
- Understanding employee versus employer expectations
- Defining engagement
- Distinction between satisfaction and engagement
- Gallup's Q12 index of engagement
- The business case for engagement: The Return on Investment (ROI)
The Antecedents, Behaviors, Consequences (ABC) Model of Engagement
- Understanding the drivers of human behavior
- Carrots versus sticks
- The ABC model overview
- Behavior modification techniques
- Applying the ABC model to behavior modification
- Antecedents in the workplace
- Key engagement antecedents: Expectations
- Characteristics of effective consequences
- Consequences that undermine engagement
- Positive and negative reinforcement
- Organizational tools for communicating expectations
Cultivating an Engagement Culture
- What matters most to employees
- Key drivers of engagement
- Foundational elements of an engagement culture
- Spitzer's eight desires for motivation and engagement
- Employee engagement model
- Two-way communication
- Trust in leadership
- Career development opportunities
- Employee role in organizational success
- Shared decision-making
- Meaningful career discussions
- Employee gatherings and events
- The role of core values in building an engagement culture
The ROI of Employee Engagement
- The employee retention funnel
- Research data on engagement metrics
- The onboarding breakeven point
- Calculating ROI for engagement: A practical example
HR Practices for Engagement
- The talent war and the cost of losing key personnel
- Building the employee brand: Characteristics of an engaged employee
- Factors that enhance employee engagement
- Organizational activities to foster engagement
- Building high-performance teams: A powerful engagement tool
Employee Engagement Initiatives
- The CEO as Chief Engagement Officer
- Leadership that ignites passion
- The VOICE framework
- Managing employee engagement events
- Checklist of employee engagement best practices
- Comprehensive employee engagement ideas
Employee Engagement Surveys
- Implementing four distinct surveys rather than one
- A suggested framework for designing effective engagement surveys
- Fairness
- Involvement
- Wellbeing
- Information access
- Measuring the degree of engagement
Requirements
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35 Hours
Testimonials (1)
it was a very good training based on experience