Office 365 Administration and Troubleshooting MS-10997 (Retired) Training Course

About This Course

This is a three-day instructor-led training course designed to meet the needs of IT professionals who are involved in managing, configuring, and operating Office 365 services in hybrid environments. In these environments, part of the infrastructure is hosted on-premises. The course also covers the management of identities, authentication, and supporting technologies for Office 365. It focuses on the skills required to administer and troubleshoot an Office 365 tenant, as well as key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, it delves into services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all from a hybrid perspective. The course provides comprehensive knowledge on how to effectively use Office 365 services for both cloud and on-premises resources.

At Course Completion

• Understand the administration tools and licensing options available in Office 365.
• Deploy and configure directory synchronization for an Office 365 deployment.
• Plan a hybrid configuration involving Exchange Server and Exchange Online.
• Execute an Exchange Server hybrid configuration deployment.
• Describe and implement Skype for Business and Teams in a hybrid environment.
• Deploy SharePoint and OneDrive for Business in a hybrid setup.
• Understand and deploy various authentication methods in a hybrid Office 365 deployment.

About This Course

This is a three-day Instructor-Led Training (ILT) course designed to meet the needs of information technology (IT) professionals who are involved in managing, configuring, troubleshooting, and operating Office 365 services. The course covers identities, dependencies, requirements, and supporting technologies associated with Office 365. It focuses on the skills required to administer and troubleshoot an Office 365 tenant and its key services, such as Exchange Online, SharePoint Online, and Teams. Additionally, it delves into the security and compliance features of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators who are interested in learning about administration and troubleshooting techniques in Office 365. Participants should have at least three years of experience in their respective fields, ideally in system administration, network administration, and messaging.

At Course Completion

Upon completing this course, students will be able to:

• Describe the services offered by Office 365.
• Administer Office 365 using the Microsoft 365 admin center and Office 365 service admin centers.
• Manage and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise use.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

In this course, students will gain the skills needed to plan and execute an operating system deployment strategy using modern techniques. They will also learn how to develop and implement a comprehensive update strategy. The curriculum introduces key elements of modern management and co-management strategies, providing insights into integrating Microsoft Intune within their organization. Additionally, students will explore methods for deploying and managing both traditional applications and browser-based apps. The course delves into essential security concepts in modern management, such as authentication, identity management, access control, and compliance policies. Students will also become familiar with technologies like Azure Active Directory, Azure Information Protection, and Windows Defender Advanced Threat Protection, learning how to use these tools effectively to safeguard devices and data.

Audience Profile

The Modern Desktop Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties encompass identity management, access control, policy enforcement, updates, and application deployment. The MDA works closely with the M365 Enterprise Administrator to create and implement device strategies that align with the business needs of a modern organization. To excel in this role, the Modern Desktop Administrator should have a solid understanding of M365 workloads and extensive experience with deploying, configuring, and maintaining Windows 10 and non-Windows devices. The focus is primarily on cloud services rather than on-premises management technologies.

At Course Completion

Upon completing this course, learners will be able to:

• Plan, develop, and implement an operating system deployment, upgrade, and update strategy.
• Understand the advantages and methods of co-management strategies.
• Plan and execute device enrollment and configuration.
• Manage and deploy applications while developing a mobile application management strategy.
• Administer user authentication using Azure AD and Active Directory DS.
• Describe and implement techniques for protecting devices and data.

This is a 5-day instructor-led training (ILT) course designed to meet the needs of IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services. The course covers identities, dependencies, requirements, and supporting technologies required for setting up and maintaining an Office 365 tenant, including federation with existing user identities.

This course is tailored for IT professionals responsible for the planning, configuration, and management of an Office 365 environment. Attendees should have a broad understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS), as well as a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and set up delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the deployment of Office 365 ProPlus.
• Plan and manage recipients and permissions in Microsoft Exchange Online.
• Plan and configure services in Microsoft Exchange Online.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot issues in the environment.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This is a five-day instructor-led training (ILT) course designed for IT professionals involved in evaluating, planning, deploying, and managing Microsoft Office 365 services. The course covers the necessary skills to set up an Office 365 tenant, including integrating with existing user identities, as well as maintaining the tenant and its users.

Audience Profile

This course is tailored for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants should have a solid understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should be familiar with Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and set up delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the deployment of Office 365 ProPlus.
• Plan and manage recipients and permissions in Microsoft Exchange Online.
• Plan and configure services in Exchange Online.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure collaboration solutions for Office 365.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot issues in Office 365.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content is a crucial digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that enhance the content lifecycle. The course delves into the structure of modern SharePoint sites, including hub sites. It offers best practices for adopting and deploying OneDrive within your organization. Additionally, it covers sharing, security, and monitoring in SharePoint and OneDrive within Microsoft 365. You will also learn how to manage user profiles and apps with appropriate permission settings. The course further discusses planning and configuring Managed Metadata, Business Connectivity Services, and search to ensure content is easily found, consumed, and governed across Microsoft 365.

After completing this course, students will be able to:

• Configure SharePoint Sites.
• Manage site storage limits.
• Deploy the OneDrive sync client.
• Use Group Policy to control OneDrive sync client settings.
• Manage external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Manage audiences.
• Use the App Catalog to manage custom apps.
• Create and manage term groups, term sets, and terms.
• Describe the differences between modern and classic search experiences.

About This Course

The business landscape has evolved, with a growing demand for seamless communication without collaborative barriers. Companies are seeking solutions that are both cost-effective and flexible. As a result, organizations are increasingly configuring hybrid environments and migrating content to the cloud. In this course, you will learn how to deploy and configure SharePoint Server 2019, which is designed to meet the demands of modern workstyles. You will also gain expertise in configuring and managing various SharePoint service applications to prepare for a hybrid deployment. Additionally, you will explore how to plan and implement SharePoint hybrid scenarios that ensure a seamless user experience. Finally, you will learn about designing the content migration process and using available resources and tools to migrate content to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is tailored for IT Professionals who are responsible for deploying and managing on-premises SharePoint environments and are interested in deploying hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

Upon completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Detail how to install and configure SharePoint 2019.
• Implement high availability for SharePoint.
• Create a BDC Service Application instance.
• Set up the Secure Store Service application.
• Describe how to configure My Sites in SharePoint 2019.
• Outline the available SharePoint Hybrid Scenarios.
• Identify the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid deployment.
• Develop a plan for the content migration process.
• Describe the resources and tools available to use during the migration process.
• Access data to be migrated using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This course delves into three core aspects of Microsoft 365 enterprise administration: tenant and service management, Office 365 management, and identity management. In the tenant and service management section, you will explore all the essential elements that need to be considered when designing your Microsoft 365 tenant. After completing the planning phase, you will learn how to set up your Microsoft 365 tenant, including configuring your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Additionally, you will gain knowledge on managing your tenant, which involves setting up tenant roles and monitoring tenant health and services.

Audience Profile

This course is tailored for individuals aiming to take on the Microsoft 365 Enterprise Admin role and who have already completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively engaging in this course, you will gain insights into the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant
• The functionality of Office 365 products
• Setting up Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course delves into three core areas of Microsoft 365 enterprise administration: tenant and service management, Office 365 management, and identity management. In the tenant and service management section, you will explore all the essential components that need to be considered when designing your Microsoft 365 tenant. After completing the planning phase, you will learn how to set up your Microsoft 365 tenant, covering aspects such as your organizational profile, subscription options, component services, user accounts and licenses, and security groups. You will also gain insights into managing your tenant, including configuring roles and monitoring tenant health and services. Once your Microsoft 365 tenant is established, you will focus on the key elements of Office 365 management. This section starts with an overview of Office 365 product features, such as Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, additional resources, and device management. You will then learn how to configure Office 365, with a primary emphasis on setting up client connectivity. Additionally, you will explore managing Microsoft 365 Apps for enterprise (formerly known as Office 365 ProPlus), including user-driven installations and centralized deployments. The course also covers configuring Office Telemetry and Microsoft Analytics. The final part of the course provides an in-depth look at Microsoft 365 identity synchronization, focusing on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, manage synchronized identities, and set up password management using multi-factor authentication and self-service password reset. This section also covers implementing application and external access, including adding and managing applications in Azure Active Directory, configuring multi-tenant applications, setting up Azure AD Application Proxy, publishing on-premises apps for remote access, and designing solutions for external access. You will also gain knowledge on licensing for Azure AD B2B collaboration, creating collaborative users, and troubleshooting B2B collaborations.

Audience Profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively engaging in this course, you will gain expertise in the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant
• Understanding Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access solutions

About This Course

This course delves into three core aspects of Microsoft 365 enterprise administration: security management, compliance management, and device management. In the security management module, you will explore common threat vectors and data breaches that organizations face today, and learn how Microsoft 365’s security solutions can mitigate these threats. You will be introduced to tools such as the Microsoft Secure Score and Azure Active Directory Identity Protection. The course also covers managing various Microsoft 365 security services like Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. Additionally, you will learn how to use reports that monitor your organization’s security health, and gain insights into threat intelligence using the Security Dashboard and Advanced Threat Analytics. Once the security components are established, the course shifts to compliance management. You will get an overview of data governance, including topics such as data archiving and retention, Information Rights Management (IRM), Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and data loss prevention (DLP). The course then delves deeper into archiving and retention practices, focusing on in-place records management in SharePoint, email archiving and retention in Exchange, and retention policies in the Security and Compliance Center. You will also learn how to implement these governance measures, such as building ethical walls in Exchange Online, creating DLP policies from built-in templates, customizing DLP policies, and creating policy tips. The course further covers managing data governance in Microsoft 365, including troubleshooting retention policies and sensitive data issues, and implementing Azure Information Protection and Windows Information Protection. You will also learn how to manage search and investigations, such as searching for content in the Security and Compliance Center, auditing log investigations, and handling advanced eDiscovery. The course concludes with a comprehensive look at Microsoft 365 device management. You will start by planning various aspects of device management, including preparing your Windows 10 devices for co-management. The transition from Configuration Manager to Intune is covered, along with an introduction to the Microsoft Store for Business and Mobile Application Management. Moving on to implementation, you will learn about Windows 10 deployment strategies, including using Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). You will also explore how to deploy MDM, enroll devices in MDM, and manage device compliance.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will gain knowledge and skills in the following areas:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

About This Course

This course delves into the essential aspects of Microsoft 365 messaging administration, covering topics such as message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. It is tailored for IT Professionals who are responsible for deploying and managing the messaging infrastructure for Microsoft 365 within their organization.

Audience Profile

The Messaging Administrator is tasked with deploying, configuring, managing, and troubleshooting recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments. Their duties include overseeing message hygiene, messaging infrastructure, and hybrid configuration and migration. To effectively implement a secure hybrid topology that meets the business needs of a modern organization, the Messaging Administrator must work closely with the Security Administrator and Microsoft 365 Enterprise Administrator. They should have a practical understanding of authentication types, licensing, and integration with Microsoft 365 applications.

At Course Completion

Upon completing this course, students will be able to:

• Configure and manage the transport pipeline effectively
• Manage and troubleshoot mail flow and transport issues efficiently
• Ensure message hygiene and compliance
• Handle authentication for messaging systems
• Set up organizational settings and sharing configurations
• Manage mobile devices in the messaging environment
• Administer role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Develop a hybrid environment plan
• Conduct mailbox migrations
• Deploy and resolve issues in a hybrid environment

In this course, you will gain knowledge on securing user access to your organization's resources. The curriculum covers password protection for users, multi-factor authentication, enabling Azure Identity Protection, setting up and using Azure AD Connect, and introduces conditional access in Microsoft 365. You will explore threat protection technologies that safeguard your Microsoft 365 environment. This includes understanding threat vectors and the security solutions provided by Microsoft to mitigate these threats. The course delves into Secure Score, Exchange Online Protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. Additionally, you will learn about information protection technologies that secure your Microsoft 365 environment, such as managed content rights, message encryption, and the labels, policies, and rules that support data loss prevention and information protection. Finally, the course covers archiving and retention in Microsoft 365, data governance, and how to conduct content searches and investigations, including data retention policies and tags, in-place records management for SharePoint, email retention, and eDiscovery content searches.

After completing this course, students will be able to:

• Administer user and group access in Microsoft 365.
• Explain and manage Azure Identity Protection.
• Plan and implement Azure AD Connect.
• Manage synchronized user identities.
• Explain and use conditional access.
• Describe cyber-attack threat vectors.
• Explain security solutions for Microsoft 365.
• Use Microsoft Secure Score to evaluate and enhance your security posture.
• Configure various advanced threat protection services for Microsoft 365.
• Plan for and deploy secure mobile devices.
• Implement information rights management.
• Secure messages in Office 365.
• Configure Data Loss Prevention policies.
• Deploy and manage Cloud App Security.
• Implement Windows information protection for devices.
• Plan and deploy a data archiving and retention system.
• Create and manage an eDiscovery investigation.
• Manage GDPR data subject requests.
• Explain and use sensitivity labels.

About This Course

This course delves into five core aspects of the Microsoft 365 platform: implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. Throughout this course, students will gain insights into how to implement Microsoft Identity and effectively use Microsoft Graph. They will also explore user interface elements such as Adaptive Cards and UI Fabric, integration points like Microsoft Teams, Office Add-ins, and the SharePoint Framework, and strategies for determining workload platform targets. In implementing Microsoft Identity, students will learn how to register an application, set up authentication, configure permissions to access APIs, and create a service for interacting with Microsoft Graph. When working with Microsoft Graph, they will discover how to retrieve user data, utilize query parameters, manage group lifecycles, handle files, and optimize network traffic. In the section on extending and customizing SharePoint, students will study SharePoint Framework web parts, extensions, and the process of packaging and deploying SPFx solutions. For extending Teams, students will examine the components of a Teams App, work with webhooks, tabs, and conversational bots. Lastly, in extending Office, they will engage with Office Add-ins, task pane add-ins, JavaScript APIs, Office UI Fabric, and actionable messages using adaptive cards.

Audience Profile

This course is designed for individuals who are interested in the Microsoft 365 development platform or aim to pass the Microsoft 365 Developer Associate certification exam. Participants should have 1-2 years of experience as a developer and a solid foundation in coding, REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities including Azure AD and Microsoft accounts, Azure AD B2C, and permission/consent concepts.

At Course Completion

By actively engaging in this course, you will gain knowledge in the following areas:

• Implementing Microsoft Identity
• Working with Microsoft Graph
• Determining workload platform targets
• Integration Points, including Microsoft Teams, Office Add-ins, and SharePoint Framework

About This Course

This course will equip you with the skills needed to effectively manage Microsoft Teams within your organization. The curriculum covers an overview of Microsoft Teams, implementing governance, security, and compliance measures, preparing the environment for a Microsoft Teams deployment, deploying teams, and managing collaboration and communication in Microsoft Teams. You will gain insights into Teams architecture, including its integration with various workloads and services in Microsoft 365. Security and compliance features, such as conditional access, multi-factor authentication (MFA), threat alerts, data loss prevention (DLP) policies, eDiscovery, and information barrier policies, will be thoroughly explored. Additionally, you will learn how to prepare your environment for a Microsoft Teams deployment, including transitioning from Skype for Business to Microsoft Teams, configuring network settings, and managing Microsoft Teams endpoints. The course also delves into creating and managing teams, handling membership (including internal and external users), and applying different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

Audience Profile

This course is tailored for individuals aiming to become a Microsoft 365 Teams Administrator and those interested in passing the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator is responsible for configuring, deploying, and managing Office 365 workloads for Microsoft Teams, focusing on efficient and effective collaboration and communication in an enterprise setting. They collaborate with Telephony engineers to integrate advanced voice features into Microsoft Teams, but they are not involved in configuring direct routing, call routing, or telephony integration.

At Course Completion

By actively participating in this course, you will gain the following knowledge and skills:

• An understanding of what Microsoft Teams is and how its components work together
• The ability to implement governance, security, and compliance for Microsoft Teams
• The skills to prepare your organization's environment for a Microsoft Teams deployment
• The expertise to deploy and manage teams effectively
• Methods for managing collaboration in Microsoft Teams
• Techniques for managing and troubleshooting communication in Microsoft Teams

About This Course

This course offers essential knowledge on the considerations and advantages of adopting cloud services, with a particular emphasis on the Software as a Service (SaaS) model. It focuses specifically on Microsoft 365 cloud service offerings. The course begins by covering cloud fundamentals, including an introduction to cloud computing and Microsoft's cloud services. You will be introduced to Microsoft Azure and will explore the distinctions between Microsoft 365 and Office 365. Next, you will delve into a comprehensive review of Microsoft 365, comparing on-premises Microsoft services with Microsoft 365 cloud services. The course also examines enterprise mobility within Microsoft 365 and how its services enhance collaboration. Additionally, it covers the handling of security, compliance, privacy, and trust in Microsoft 365. Finally, the course concludes with a detailed look at Microsoft 365 subscriptions, licensing, billing, and support options.

Audience Profile

This course is tailored for Business Decision Makers and IT Professionals who are interested in deploying cloud services within their organization or who wish to gain foundational knowledge of cloud fundamentals. It covers the considerations and benefits of adopting cloud services, particularly the SaaS model, with a focus on Microsoft 365 cloud service offerings.

At Course Completion

Upon completing this course, students will be able to:

• Distinguish between different cloud service models.
• Recognize the key differences between various Microsoft 365 subscriptions.
• Plan for a smooth transition to Microsoft 365 services.
• Understand the main differences between on-premises Microsoft services and Microsoft 365 cloud services.
• Identify how Microsoft 365 supports team collaboration.
• Explain identities, including cloud, on-premises, and hybrid identity solutions.
• Understand device management and protection in the cloud, including the use of Intune.
• Describe data protection measures, such as Azure Information Protection.
• Discuss general compliance principles and the compliance features available in Microsoft 365.
• Explain Microsoft 365 subscriptions, licensing, billing, and support options.