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Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audits

Exploring the Relationship Between QMS Audits, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles (QMP)

Planning the QMS Audit based on inputs from Top Management and Lead Technical Personnel

Developing a QMS Audit Checklist to record Conformance and Non-Conformance Details

Creating a QMS Audit Report

Understanding the Cycle of Continuous Improvement

Understanding ISO 9001 Certification Requirements

Presentation to Top Management

Closing Remarks

Requirements

  • Understanding of Continuous Improvement aimed at Customer Satisfaction.
  • Understanding of Business Process Improvement.
  • General knowledge of Quality Systems and Quality Management Systems Improvement.
  • Experience with Continuous Improvement Processes and Performance Metrics.

Audience

  • Auditors who are currently involved or will be involved in QMS Audits.
  • Consultants and Managers engaged in Quality Programs.
  • Individuals who need to collaborate with QMS Auditors.
 21 Hours

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