ITIL® Training in Tashkent

This instructor-led live training in Tashkent (online or onsite) is designed for intermediate-level IT professionals and ICT service managers seeking to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand the key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

This training is tailored for professionals who already possess an ITIL® 4 Foundation certification and wish to update their expertise to the latest ITIL® 5 framework.
It offers a targeted and efficient transition, emphasizing the key distinctions, new concepts, and expanded practices introduced in ITIL® 5.

Described as “a collection of organizational resources used to perform work or achieve an objective,” there are 34 ITIL management practices in total, which represent some of the most practical elements within the ITIL framework.

While the ITIL 4 Foundation introduces management practices as concepts, the practical application and steps for implementing these concepts occur within the practice modules. Validation of these skills is achieved through certification. Each individual practice course is designed for professionals aiming to demonstrate and validate their expertise in specific practice areas. However, becoming certified as a Practice Manager requires a broader skill set across a minimum of 5 practices drawn from three management practice domains:

• Monitor, Support, and Fulfill
• Plan, Implement, and Control
• Collaborate, Assure, and Improve

If you are an IT professional seeking the Practice Manager qualification, your goal is to foster effective cross-practice collaboration and establish efficient service value streams within your organization. To achieve this, you must complete any 5 individual practices along with the ITIL Specialist: Create, Deliver and Support module. Alternatively, you can complete one of the 3-day domain-based bundles in conjunction with the ITIL Specialist: Create, Deliver and Support module.

This course is tailored for anyone seeking a solid grasp of IT Service Management to help deliver greater value to customers. It is ideal for IT staff and management, as well as customers who collaborate closely with IT to support business needs. The course also prepares students for the ITIL® 4 Foundation certification and exam.

ITIL 4® Foundation gives candidates an end-to-end perspective on IT Service Management for creating, delivering, and continuously improving tech-enabled products and services.

Participants will gain:

• A holistic approach to co-creating value with customers and stakeholders through products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Key concepts from Lean, Agile, and DevOps, and their role in delivering business value
• How ITIL 4® practices sustain the value of current ITIL® processes while integrating across demand-to-value service management areas

Who is ITIL 4® Foundation for:

ITIL 4® Foundation suits individuals needing a basic understanding of the ITIL® framework and its use in enhancing IT service management quality. It also applies to IT professionals in organizations that have adopted ITIL® and must contribute to service improvement programs.

ITIL 4® continues to support the ITSM community while expanding to a wider range of digital-world professionals, guiding how IT interfaces with and leads broader business strategy.

This course offers a thorough introduction to ITIL® 5, a contemporary framework designed for managing digital products and services in today's rapidly evolving landscape. Participants will gain a deep understanding of how organizations can generate value through effective service management and collaborative efforts.