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Course Outline
Introduction to Management
Developing Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting an effective management style aligned with team development phases
- Achieving a comprehensive understanding of oneself as a manager: Analysis of personal leadership style
- Evaluating the strengths and weaknesses of one’s personality in a leadership capacity and identifying development potentials
- Characteristics of effective teams
- Coordinating activities to achieve established goals
Communication in Organizations
- Fundamentals of verbal and nonverbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Providing feedback
- Navigating difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected Techniques for Conflict Resolution in Employee Teams
- The nature and types of conflict
- Primary sources of conflict
- Behavioral approaches to managing conflict and appropriate conduct during disputes
- Utilizing assertiveness and developing the productive use of conflict within team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution: Verbal and nonverbal aspects
Motivating the Team
- Understanding motivation
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of intangible resource motivation
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Effective Time Management and Utilization
- Time management matrix
- Controlling one’s own time and addressing time thieves
- Time planning techniques
- Delegation of authority and responsibilities
Coaching
- Understanding what it is and how to apply it
- Individual participant sessions
- In-depth feedback
Training Summary
Requirements
The course is general in nature, and participation does not require specialized prior knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group