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Course Outline

Introduction to Management

Developing Leadership Skills in Modern Management

Leading a Team of Workers

  • Management styles
  • Selecting an effective management style aligned with team development phases
  • Achieving a comprehensive understanding of oneself as a manager: Analysis of personal leadership style
  • Evaluating the strengths and weaknesses of one’s personality in a leadership capacity and identifying development potentials
  • Characteristics of effective teams
  • Coordinating activities to achieve established goals

Communication in Organizations

  • Fundamentals of verbal and nonverbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Providing feedback
  • Navigating difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Selected Techniques for Conflict Resolution in Employee Teams

  • The nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to managing conflict and appropriate conduct during disputes
  • Utilizing assertiveness and developing the productive use of conflict within team work
  • Strategies employed in conflict situations
  • Conflict management
  • Primary methods of conflict resolution
  • Managing emotions during conflicts
  • Barriers to communication and conflict resolution: Verbal and nonverbal aspects

Motivating the Team

  • Understanding motivation
  • What motivates people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Principles of intangible resource motivation
  • Psychological principles of motivation
  • Feedback and evaluation
  • The importance of language in motivation

Effective Time Management and Utilization

  • Time management matrix
  • Controlling one’s own time and addressing time thieves
  • Time planning techniques
  • Delegation of authority and responsibilities

Coaching

  • Understanding what it is and how to apply it
  • Individual participant sessions
  • In-depth feedback

Training Summary

Requirements

The course is general in nature, and participation does not require specialized prior knowledge.

 14 Hours

Number of participants


Price per participant

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