Influence in Action Training Course

Purpose of the course:

This course is designed for team leaders and managers who are just starting their career paths, as well as high-potential employees selected for development. It serves as a foundational step towards developing individual leadership roles and enhancing human resource management skills.

Benefits of completing the course:

Completing this course will enhance the efficiency of team management, improve decision-making in managerial functions, help in selecting the appropriate leadership style based on the team's situation, promote business growth, strengthen conflict resolution abilities, and develop effective time management skills.

Training method:

The training includes short thematic lectures, individual exercises, simulations, case studies, and role plays to ensure a comprehensive learning experience.

This course is designed to enhance the public speaking abilities of participants through practical exercises backed by relevant theoretical knowledge.

It is suitable for a wide range of individuals, particularly those who frequently speak at conferences or present in team meetings.

This course is designed to enhance the PowerPoint skills of participants through practical exercises complemented by relevant theoretical knowledge. It is suitable for a wide range of individuals, particularly presentation designers, as well as conference speakers and those who frequently give presentations in team meetings.

A customer care strategy is crucial for building customer satisfaction, helping you retain loyal customers and boost repeat business. Through excellent customer service, you can earn clients' trust, enhance your company's image, and strengthen your competitive edge in the market. This course focuses on developing effective and valuable strategies to build lifelong customer relationships. Satisfied customers often become voluntary advocates for your company through word-of-mouth and are likely to recommend your services to others. The workshop will also help participants communicate effectively, appropriately, and clearly in all situations.

OBJECTIVES

• Developing competencies in professional customer care
• Enhancing the efficiency of communication with customers
• Gaining knowledge on how to understand the underlying needs and expectations of customers
• Building strong, sustainable relationships with clients
• Expanding the company's positive image in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about different personalities and communication preferences when dealing with clients
• Establishing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastery of body language and non-verbal communication

METHODS

• Role-playing exercises
• Self-assessment tests
• Group activities
• Individual work sessions
• Practice sessions
• Lectures and presentations
• Group discussions

LEARNING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues and concerns
• Build the professional image of the company
• Adapt to different customer behavior styles
• Increase customer loyalty through exceptional service
• Develop communication skills with clients
• Use techniques to build strong relationships
• Create a personal action plan to improve customer service skills
• Demonstrate gestures of generosity and high-quality customer care
• Use techniques to handle difficult situations effectively
• Recognize barriers to delivering outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.

By the end of this training, participants will be able to:

• Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
• Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
• Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
• Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
• Handle unexpected situations and guest requests professionally and efficiently.

Audience

This course is designed for staff who need a comprehensive understanding of People and Team Management, relevant to:

• Their personal development
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external clients and stakeholders

Format of the course

The course will be a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises
• Real-life case studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behavior before influencing others
• Understand the advantages and disadvantages of different communication methods
• Effectively manage, motivate, and develop their team members
• Successfully manage their internal and external clients and stakeholders
• Address challenging situations they may face in the workplace

Audience

Staff members who need to be fully equipped to deliver presentations:

• To their teams
• To clients
• To other internal audiences within the company
• To external audiences outside the company

Format of the course

The course is a blend of:

• Facilitated discussions
• Presentation practice by delegates – with comprehensive feedback

By the end of the course, participants will be able to:

• Create and structure an effective presentation
• Prepare themselves thoroughly for delivering the presentation
• Deliver the presentation with confidence
• Utilize various visual aids that can enhance a presentation
• Manage interactions with different types of people they may encounter during their presentations

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Create a shared direction to set collective vision, mission, and goals.
• Foster a culture of collaboration to develop positive values and motivate teams.
• Engage teams through team building activities, innovation, and conflict management to increase collaboration.
• Measure team collaboration performance to analyze teamwork and team productivity.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

The training 'Generational Differences in Management. Employees of Generations XYZ. How to Function with Them' is aimed at team leaders, offering knowledge and skills in communication and motivation of employees from generations X, Y, and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of the skills necessary for managing a team in a generationally diverse environment.