Course Outline

Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Labor Market

  • Openness to others – five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
  • Which generation do I represent?
  • Characteristics of the 4 generations active in the labor market: Z, Y, X, and Baby Boomers

Generational Differences Among Employees:

  • Defining and managing an employee's development potential, considering the specific needs and life opportunities resulting from age – key competencies
  • Techniques and skills in motivating and managing employees of different ages.

Aging Management – How Did We Prepare for the Youngest Generations Y and Z?

  • Who is a Generation Y and Z employee?
  • What motivates a Generation Y and Z employee?
  • How to communicate with a Generation Y and Z employee?
  • How to manage a Generation Y and Z employee?

Communication X,Y,Z

  • How to design appropriate communication for generations X, Y, and Z
  • Why do I need to tailor the message?
  • Common communication tools – Feedback
  • How to communicate to motivate generations?
  • Open communication – authority in communication
  • Communication in business – developing cooperation

Management and Motivation XYZ

  • Setting goals and task execution
  • Team management, coordinating actions, leading projects – intergenerational collaboration
  • What motivates each generation? – the key to generations
  • How to design collaboration?
  • How to complement each other in business?
  • How to effectively divide tasks within a team – competency table
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage, and what truly motivates them?
  • Will we soon be lacking workers?
  • Recruiting XYZ – what matters to each generation

Difficult Situations XYZ – Assertiveness in Communication

  • Conflict management – difficult situations between generations
  • How to predict conflicts at work?
  • Levels of communication – interlocutor's attitudes (boss, employee, supplier, customer)
  • How to talk to an employee, superior, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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