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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Labor Market
- Openness to others – five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of the 4 generations active in the labor market: Z, Y, X, and Baby Boomers
Generational Differences Among Employees:
- Defining and managing an employee's development potential, considering the specific needs and life opportunities resulting from age – key competencies
- Techniques and skills in motivating and managing employees of different ages.
Aging Management – How Did We Prepare for the Youngest Generations Y and Z?
- Who is a Generation Y and Z employee?
- What motivates a Generation Y and Z employee?
- How to communicate with a Generation Y and Z employee?
- How to manage a Generation Y and Z employee?
Communication X,Y,Z
- How to design appropriate communication for generations X, Y, and Z
- Why do I need to tailor the message?
- Common communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – authority in communication
- Communication in business – developing cooperation
Management and Motivation XYZ
- Setting goals and task execution
- Team management, coordinating actions, leading projects – intergenerational collaboration
- What motivates each generation? – the key to generations
- How to design collaboration?
- How to complement each other in business?
- How to effectively divide tasks within a team – competency table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage, and what truly motivates them?
- Will we soon be lacking workers?
- Recruiting XYZ – what matters to each generation
Difficult Situations XYZ – Assertiveness in Communication
- Conflict management – difficult situations between generations
- How to predict conflicts at work?
- Levels of communication – interlocutor's attitudes (boss, employee, supplier, customer)
- How to talk to an employee, superior, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
I liked the alistair's knowledge and presentation style.