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Course Outline
Openness to Others: Five Generations in the Consumer Market, Four Generations in the Workplace
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, and the Traditionalist Generation.
- Which generation do I represent?
- Characteristics of the four generations active in the labor market: Z, Y, X, and Baby Boomers
Generational Differences Among Employees:
- Defining and managing an employee's developmental potential, taking into account the specific needs and life circumstances arising from age – key competencies
- Techniques and skills for motivating and managing employees of different ages.
Age Management – How Have We Prepared to Welcome the Youngest Generations Y and Z?
- Who is an employee from generations Y and Z?
- What motivates employees from generations Y and Z?
- How to communicate effectively with employees from generations Y and Z?
- How to manage employees from generations Y and Z?
Communication Across Generations X, Y, Z
- Designing appropriate communication strategies for generations X, Y, and Z
- Why must messages be adapted to the audience?
- Common communication tools – Feedback
- How to communicate in a way that motivates different generations?
- Open communication – Authority in communication
- Communication in business and fostering collaboration
Management and Motivation Across Generations X, Y, Z
- Setting goals and executing tasks
- Team management, activity coordination, and project leadership – intergenerational collaboration
- What motivates each generation? – Key to understanding generational drivers
- How to design effective collaboration?
- How to complement each other in business?
- How to effectively delegate tasks within a team – Competency matrix
- How to build natural authority and a sense of self-worth in generations X, Y, and Z?
- Is Generation Z difficult to manage, and what truly motivates them?
- Will we soon face a shortage of employees?
- Recruitment for generations X, Y, Z – What matters most to each generation?
Challenging Situations with Generations X, Y, Z – Assertiveness in Communication
- Conflict management – Difficult intergenerational situations
- How to anticipate conflicts in the workplace?
- Levels of communication – Attitudes of conversation partners (manager, employee, supplier, client)
- How to communicate with employees, supervisors, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Very practical. Trainer was very flexible in ensuring we meet our needs.
