Course Outline
Leadership vs. Management
- Exploring the parallels and distinctions between leadership and management, and identifying the qualities that define exceptional leaders;
- examining the attributes of outstanding managers;
- Various management approaches
- The organizational environment
- Aligning management styles with the organizational climate
Building a High-Functioning Team
- Defining the concept of a team
- The evolutionary stages of team formation
- How managers can positively influence these development phases…?
Performance Optimization
- Establishing clear objectives
- Monitoring individual performance
- Using coaching to enhance performance
- Effective delegation techniques
- Leveraging feedback as a tool for performance management
Implementing Change Effectively
- Analyzing why change initiatives succeed or fail
- The nine fundamental principles of change
- The emotional impact of change
- Resistance to change – and the potential advantages of such resistance
Strategic Negotiation
- Communication dynamics in negotiation
- The critical role of compelling presentations
- Varied negotiation tactics
- Evaluating and comparing strategies
- Establishing rapport
- The three-stage negotiation framework
Conflict Resolution
- Identifying the root causes of conflict
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The stages of managing conflict
- Comprehending the nature of the conflict
- Understanding your own and the other party's stance in the dispute
- Resolving the conflict effectively
- Kilmann’s Five Conflict-Handling Modes – and their practical application
- Closing the gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.