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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Exploring the parallels and distinctions between leadership and management, and identifying the qualities that define exceptional leaders;
  • examining the attributes of outstanding managers;
  • Various management approaches
  • The organizational environment
  • Aligning management styles with the organizational climate

Building a High-Functioning Team

  • Defining the concept of a team
  • The evolutionary stages of team formation
  • How managers can positively influence these development phases…?

Performance Optimization

  • Establishing clear objectives
  • Monitoring individual performance
  • Using coaching to enhance performance
  • Effective delegation techniques
  • Leveraging feedback as a tool for performance management

Implementing Change Effectively

  • Analyzing why change initiatives succeed or fail
  • The nine fundamental principles of change
  • The emotional impact of change
  • Resistance to change – and the potential advantages of such resistance

Strategic Negotiation

  • Communication dynamics in negotiation
  • The critical role of compelling presentations
  • Varied negotiation tactics
  • Evaluating and comparing strategies
  • Establishing rapport
  • The three-stage negotiation framework

Conflict Resolution

  • Identifying the root causes of conflict
  • The stages of managing conflict
    • Comprehending the nature of the conflict
    • Understanding your own and the other party's stance in the dispute
    • Resolving the conflict effectively
  • Kilmann’s Five Conflict-Handling Modes – and their practical application
  • Closing the gap between parties

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