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 Duration 35 hours

Course Outline

Day 1: Introduction to ISO 9001 and the initiation of a QMS implementation

  • Course objectives and structural overview
  • Insights into ISO, management systems, and the ISO 9000 family
  • Foundations of quality and QMS aligned with ISO 9001
  • Starting the QMS implementation process
  • The role of leadership and organizational commitment
  • Defining the quality policy
  • Defining roles, responsibilities, and authorities

Day 2: Implementation plan of a QMS

  • Analyzing the organizational context
  • Defining the scope of the QMS
  • Strategies for addressing risks and opportunities
  • Setting quality objectives
  • Managing change effectively
  • Resource allocation
  • Ensuring competence

Day 3: Implementation of a QMS

  • Fostering awareness and communication
  • Managing documented information
  • Defining product and service requirements
  • Designing and developing products and services
  • Managing outsourced processes
  • Production and service provision
  • Monitoring, measuring, analyzing, and evaluating performance

Day 4: QMS monitoring, continual improvement, and preparation for the certification audit

  • Conducting internal audits
  • Holding management reviews
  • Handling nonconformities and corrective actions
  • Driving continual improvement
  • Preparing for the certification audit
  • Course conclusion

Day 5: Certification Exam

Requirements

Participants are expected to possess a foundational understanding of ISO 9001 as well as comprehensive knowledge of implementation principles.

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