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Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its underlying mechanisms
  • Applications within government workflows
  • Strengths, limitations, and responsible usage

Writing and Editing Official Communication

  • Drafting memos, emails, and reports
  • Enhancing tone, clarity, and plain language
  • Tailoring content for various audiences or formats

Summarization and Information Extraction

  • Condensing lengthy policy or research documents
  • Identifying key points and actionable items
  • Structuring summaries for briefings or meetings

Prompt Design for Government Use

  • Fundamental and advanced prompting techniques
  • Effective use of examples and role instructions
  • Reusable prompt templates for recurring tasks

Translation and Multilingual Support

  • Translating internal and public-facing communications
  • Maintaining a professional tone across languages
  • Utilizing ChatGPT for inclusive and accessible language

Productivity and Task Automation

  • Brainstorming and generating ideas for initiatives
  • Creating content from structured data (e.g., tables)
  • Developing outlines for slide decks or briefings

Compliance, Security, and Ethical Use

  • Data privacy and information sharing risks
  • Adhering to internal AI and IT policies
  • Fostering public trust through responsible usage

Summary and Next Steps

Requirements

  • Knowledge of basic digital tools utilized in public sector environments
  • No prior experience with AI or ChatGPT is necessary
  • Familiarity with drafting, reviewing, or managing official communication is beneficial

Target Audience

  • Public service teams and administrative professionals
  • Policy analysts and government communications specialists
  • Staff aiming to enhance productivity through AI-powered tools
 7 Hours

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