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Course Outline
Module 1
What is Design Thinking?
- User-centric concept
- Creative pattern breaking
- Testing hypotheses
Outcomes for participants
- Understand the principles of needs research - the user's world
- Answer the question: what is worth changing?
- Test the feasibility of implementing changes
Module 2
- Empathy: understanding needs
- Empathy map
- User experience journey map
- Contextual interviews based on functionality
- Thinking in questions
- User stories
Outcomes for participants
- Learn the principles of effective needs research
- Develop the ability to ask the right questions
- Create space for ideation
Module 3
Defining the right problem
- Synthesis of gathered information
- Defining the client's problem - Problem mapping
- Client perspective
Outcomes for participants
- Ability to define the client's problem
- Apply criteria from general to specific
- Identify concrete steps for further change and initial implementation
Module 4
Idea generation
- Brainstorming
- Idea map
- Brainstorming techniques
- FUCO and FUO methods in idea generation
Outcomes for participants
- Ability to generate ideas
- Understanding the principles of brainstorming
- Knowledge of listening-oriented communication principles
Module 5
Building prototypes
- How to create a basic solution prototype
- Maintaining the client's perspective during prototyping
- Let the client speak - collaborative prototyping with the client
Outcomes for participants
- Ability to create prototypes using available tools
- Ability to present and discuss created prototypes
- Understanding product features and correlating them with client needs
Module 6
Testing
- Defining the testing scope
- Establishing the test parameters
- Phasing
- Verification: the product acceptance and approval process
Outcomes for participants
- Ability to develop a testing schedule
- Ability to establish an efficient test acceptance process
Requirements
The training aims to introduce participants to the Design Thinking methodology.
Prior knowledge or familiarity with this subject is not required to participate in the training.
14 Hours
Testimonials (1)
Monika's energy and huge knowledge, useful tools, adjusting the speed of training to the group
