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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • The role of digital intelligence in the public sector.
  • Key elements: tools, literacy, data, and ethics.
  • Digital capability frameworks and maturity models.

Public Sector Applications

  • Instances of digital intelligence in policy formulation and service delivery.
  • Case studies from sectors such as health, transportation, education, and finance.
  • Key success drivers and potential obstacles.

Instruments for Data Access and Visualization

  • Utilizing dashboards to investigate and present data.
  • Interacting with government open data portals.
  • Standard data visualization tools: Power BI, Tableau, Excel.

Transforming Data into Insights

  • Converting raw data into strategic decisions.
  • Indicators, KPIs, and performance reporting.
  • Identifying bias, gaps, and uncertainty within data.

Communication through Digital Intelligence

  • Narrative construction using evidence and data.
  • Assisting senior decision-makers and stakeholders.
  • Ethical application of visualizations and digital narratives.

Strategy for Digital Maturity

  • Evaluating your current digital capabilities.
  • Establishing objectives for data literacy and tool adoption.
  • Internal collaboration and upskilling strategies.

Summary and Next Steps

Requirements

  • Adequate knowledge of public sector information systems
  • Fundamental understanding of digital tools and data management
  • Experience in positions involving program or policy analysis, reporting, or service delivery

Target Audience

  • Policy and program analysts
  • Digital transformation teams
  • Public sector experts utilizing data for decision-making

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