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Course Outline
Introduction to Feedforward
- Feedback vs. feedforward: key distinctions.
- Why feedforward is effective: focusing on strengths and future possibilities.
- Evidence and business cases for forward-focused coaching.
Core Principles and Techniques
- Delivering concise, specific, and future-oriented suggestions.
- Using positive language and avoiding judgmental framing.
- Employing open-ended questions and active listening for constructive dialogue.
Practical Feedforward Conversations
- Structured feedforward script: request, suggest, commit.
- Role-play: one-on-one feedforward sessions.
- Peer coaching and rapid practice rounds.
Adapting Feedforward to Different Contexts
- Team meetings and standups: delivering short, actionable suggestions.
- Remote and asynchronous feedforward practices.
- Cross-cultural considerations and psychological safety.
Handling Difficult Conversations
- Integrating feedforward with corrective conversations when necessary.
- De-escalation techniques and reframing for constructive outcomes.
- Setting boundaries and follow-up commitments.
Embedding Feedforward Within Your Team
- Designing simple routines and rituals to sustain practice.
- Measuring impact: qualitative and simple quantitative indicators.
- Action planning: drafting your team’s feedforward rollout plan.
Troubleshooting
- Common obstacles and strategies to overcome resistance.
- Scenarios where feedforward alone is insufficient and alternative solutions.
- Coaching resources and escalation paths.
Summary and Next Steps
Requirements
- Fundamental understanding of team leadership and communication principles.
- Experience leading or coordinating small teams is advantageous.
- Willingness to engage in role-plays and peer coaching.
Audience
- Team leaders.
- Managers.
- Supervisors.
- HR professionals.
7 Hours
Testimonials (3)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
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