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Course Outline
SELECTED MODELS AND TOOLS YOU WILL LEARN:
- The "Stairway to Heaven" model - the sequence of effective communication (attunement, contact, contract, dialogue - influence, arrangements, bridge to the future).
- Principles for establishing clear contracts and business boundaries (based on Carl Rogers' principles) to avoid the pitfalls of the drama triangle and power games.
- Power games and drama triangle dynamics in business: counteracting, identifying roles (savior, persecutor, victim), and exiting the game.
- The dynamics of emotional escalation and the constructive confrontation model, based on Marshall Rosenberg's Nonviolent Communication (NVC).
- The ABCD model of your emotions and practical techniques for self-management and handling difficult situations and relationships, based on Rational Behavioral Therapy.
- Managing yourself on the "inner stage" ("blind spots" - Johari windows and "flashpoints") and the leader's "outer stage," making the self real, emotions, and actions (from conflict to interaction) visible.
- Versatile Leadership - a comprehensive leadership model featuring four dimensions for understanding one's own behavior and actions on the internal stage, and four dimensions for managing oneself and relationships on the external stage.
- 3 E Fair Process
- Outcome-Based Thinking model - thinking in terms of outcomes, i.e., what you want to achieve, within communication, leadership, and management processes.
- Analyzing the other person's decision-making process (problems, challenges, personal interests, business goals, and objections arising at various stages) to select the right logical and rational arguments for a business case and return on investment. The ability to explain cause and effect, enriched with emotional arguments (the "hot" and "cold" systems, i.e., fast and slow paths, as described by Nobel laureate in Economics Daniel Kahneman), to effectively influence changes in people's beliefs and actions.
- Situational Leadership model according to Blanchard
Requirements
No prior knowledge is required for this training.
14 Hours
Testimonials (1)
Promoting the interaction between people.
