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Duration 14 hours
Course Outline
SELECTED MODELS AND TOOLS COVERED:
- The Stairway to Heaven model, which outlines a sequence of effective communication: attunement, contact, contract, dialogue, influence, arrangements, and a bridge to the future.
- Principles for establishing clear contracts and business boundaries (based on principles developed by Carl Rogers) to avoid the pitfalls of the drama triangle and power games.
- Business power games and drama triangle dynamics: countering tactics, identifying roles (savior, persecutor, victim), and exiting the game.
- The dynamics of emotional escalation and the model of constructive confrontation, grounded in Marshall Rosenberg's Nonviolent Communication (NVC).
- The ABCD model of emotions and practical techniques for self-management and navigating difficult situations and relationships, based on Rational Behavioral Therapy.
- Managing your 'inner stage' (addressing 'blind spots' via the Johari Window and 'flashpoints') and the leader's 'outer stage', transforming conflict into interaction by making the self real and aligning emotions with action.
- Versatile Leadership, a comprehensive model featuring four dimensions for understanding behavior and actions on the internal stage, and four dimensions for managing oneself and relationships on the external stage.
- The 3 E Fair Process.
- The Outcome Based Thinking model, focusing on desired outcomes in communication, leadership, and management processes.
- Analyzing the other person's decision-making process, including problems, challenges, personal interests, business goals, and objections at various stages, to select logical and rational arguments that support business cases and ROI. This includes explaining cause and effect using arguments enriched with emotional insights (the 'hot' and 'cold' systems, or fast and slow paths as described by Nobel laureate in economics Daniel Kahneman) to effectively influence changes in people's beliefs and actions.
- The Situational Leadership model as defined by Blanchard.
Requirements
No prior knowledge is required to participate in this training.
Testimonials (1)
Tips such as, asking my team What else can I say to you so you are successful. Be a better leader by learning to trust the team and hold them accountable.
