As the pace of change accelerates with digital business and Business 3.0, organisational boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals must learn how to resolve conflict more effectively while maintaining long-term relationships. Unfortunately, most professionals receive very little formal education in effective conflict resolution, leading to situations where conflict is either avoided, responses become passive-aggressive, or, worse still, schoolyard bullying becomes the dominant means of 'winning' conflicts.
This instructor-led, live training (available onsite or remotely) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the conclusion of the course, you will have hands-on experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Agree on how to deal with conflict before it starts.
- Manage themselves positively through conflict.
- Apply proven methods to resolve conflict faster and more effectively.
- Rehearse conflict scenarios to achieve better outcomes.
- Learn from conflict to approach future conflicts differently.
The programme includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasises fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings and emotions, to preparing your 'conflict dish', lemmings, leading 20th-century psychologists, Harvard Business models, yogic breathing, kidnapping, rice, chairs, and Les Misérables.
Course Format
- Interactive lecture and discussion.
- Abundant exercises and practice.
Course Customisation Options
- To request a customised training for this course, please contact us to arrange.
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