Course Outline
1. The Five Stages of Conflict Resolution
- Pre-establishing how all parties will behave in conflict.
- Improving self-management during conflict.
- Understanding and resolving the core conflict.
- Rehearsing the conflict interaction.
- Learning lessons from the conflict.
2. Pre-establishing behavior in conflict
- Creating effective social contracts
- Negotiating responses to contract breaches
- Updating and refreshing social agreements
3. Self-management in conflict
- Identifying and removing the 'violence' that hinders resolution
- Recognizing the impact of personal biases and learning mitigation strategies
- Shifting from assumptions and beliefs to the full factual context of the conflict
- Detecting biases within the conflict and neutralizing their impact
- Techniques for managing yourself when emotionally triggered by conflict
4. Understanding and resolving conflict
- Analyzing the other party's motivations, needs, and obstacles
- Learning to 'Slow Down' the process to enhance resolution effectiveness
- Practicing empathetic listening to achieve positive confirmation
- Preventing stagnation in the conflict and ensuring true resolution
5. Rehearsing the conflict
- Applying neuroscience to gain alternative perspectives, enabling a different approach to critical conflict conversations
6. Learning from the conflict
- Analyzing the resolution process
- Reflecting on personal performance and behaviors during the conflict
7. Recap and active discussion
- Reviewing the most impactful models
- Discussing specific conflict scenarios
- Concluding with actionable next steps
Requirements
- Personal awareness of the need to improve business conflict resolution skills.
- While team-based participation is ideal, individual enrollment is also supported.
Target Audience
- This program is beneficial for all managers, supervisors, executives, HR professionals, and staff working in environments where conflicts are ignored or handled ineffectively. The course provides tools and models to enhance personal conflict resolution skills, while also equipping participants to help others acquire the critical competencies required for success in the modern professional workplace.
Testimonials (2)
GREAT PATIENCE
Katarzyna - R.BRAND POLAND SP. Z O.O.
Course - Akademia Lidera - Nowy Paradygmat Przywództwa
Very practical. Trainer was very flexible in ensuring we meet our needs.
