Course Outline
Exploring the Concept of Assertiveness
- Defining assertiveness and distinguishing it from other communication styles
- Differentiating between passive, aggressive, passive-aggressive, and assertive behaviors
- Evaluating your personal communication approach
- Understanding the advantages of assertive communication in a professional setting
Developing Confidence and Self-Awareness
- Identifying personal obstacles that hinder assertiveness
- Addressing limiting beliefs to boost self-assurance
- Recognizing emotional triggers and learning to manage responses
- Cultivating a positive and self-assured mindset
Effective and Confident Communication
- Mastering the fundamentals of verbal and non-verbal interaction
- Practicing active listening and formulating impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving relationships
Comprehending Others and Positive Influence
- Identifying varied communication and behavioral patterns
- Tailoring communication strategies to suit different personalities
- Establishing rapport and fostering trust
- Applying influence techniques to drive positive results
Navigating Challenging Discussions
- Preparation for complex or difficult conversations
- Managing conflict with calmness and constructive intent
- Responding to criticism, grievances, and challenging behavior with confidence
- Maintaining professionalism while managing emotions under pressure
Practical Application of Assertiveness
- Delivering and receiving constructive feedback effectively
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily work
- Engaging in practical exercises and role-plays based on real-world workplace scenarios
Ongoing Professional Growth
- Reflecting on personal strengths and areas requiring improvement
- Formulating a personalized plan for enhancing assertiveness
- Establishing SMART goals for sustained development
- Identifying opportunities to integrate new skills into the workplace
Requirements
No prior experience required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.