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Duration 21 hours
Course Outline
Module 1: Self and Other Awareness
- What factors drive our behavioral patterns?
- How can we identify which behaviors are acceptable and required by our professional roles, versus those that are inappropriate?
- Feedback: How do others perceive and interact with us?
Module 2: Communication
- Mechanisms of inter-personal communication
- Pros and cons of various media channels
- Defining effective communication and strategies for its implementation
- Understanding individual thinking and learning styles and their application to daily tasks
Module 3: Emotional Intelligence
- Emotions and their resulting consequences
- The significance of recognizing EQ (Emotional Quotient) alongside IQ (Intelligence Quotient)
- The five components of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation
- The sequential stages involved in delegating tasks
Module 5: Transactional Analysis
- Understanding why we respond to colleagues and clients in specific ways
- Strategies for building rapport with professional contacts
- The value of “True Rapport” in interpersonal dynamics
Module 6: Stakeholder Management
- Methods for meeting stakeholder expectations
- Analyzing internal and external stakeholder groups
Module 7: Navigating Change
- The nine fundamental principles of change management
- Emotional responses triggered by organizational change
- Resisting change and recognizing the potential benefits of such resistance
Module 8: Conflict Resolution
- Root causes of workplace conflict
- Key stages in addressing conflict:
- Comprehending the nature of the dispute
- Identifying positions held by all parties involved
- Facilitating resolution
- Kilmann’s five modes for handling conflict and their practical application
- Techniques for bridging differences
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
