Influencing and Avoiding Conflict Training Course

Who should attend

Individual contributors, managers, and team leaders whose success depends on their ability to communicate clearly, be understood, and influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

Objective

This training aims to review and enhance the competencies required to achieve business goals, both in individual contributions and team collaboration. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and applying active techniques to prevent them
• Building supportive collaborative relationships
• Engaging in effective teamwork
• Understanding mutual influence between teams and organizational units
• Mastering various techniques for conflict management
• Adjusting attitudes and behaviors to model constructive approaches, such as assertive posture

Training Methodology

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: introducing new exercises to build awareness, delivering mini-lectures on relevant techniques (knowledge), and practicing new tactics and methods (skills). After each session, participants receive supplementary materials to reinforce the topics discussed.

Practical insights are summarized through mini-lectures that explain the theoretical foundations and core psychological mechanisms underlying the experiences participants undergo during the training.

Communication skills have long been recognized as essential to professional success, and many careers have stalled, faltered, or stagnated due to a lack of these skills. Contrary to popular belief, few of us are born with this ability; instead, most have either practiced or learned from mistakes. This course is designed to assist participants in improving their communication skills and, consequently, their ability to work effectively with others.

Mediation skills are subtly yet meaningfully different. While excellent communication is a prerequisite, the ability to listen and take note of what is being said is more important. The role of the mediator is to help parties reach a solution to their problem and arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgments, or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This instructor-led, live training in Uzbekistan (available online or on-site) is designed for professionals working in international business environments who aim to rapidly enhance their listening, speaking, and writing skills to become more effective leaders and team members.

By the conclusion of this training, participants will be able to:

• Acquire tools and tactics to quickly expand their workplace English vocabulary.
• Focus exclusively on the most relevant aspects of the English language needed for greater professional effectiveness.
• Develop confidence in their ability to communicate with authority via phone, email, and during meetings.
• Practice techniques to influence and persuade clients, managers, and colleagues.
• Apply a systematic approach to continue improving their Business English skills beyond the training.

This instructor-led, live training in Uzbekistan (online or on-site) is designed for anyone seeking to strengthen their coaching and communication abilities.

By the end of this training, participants will be able to:

• Understand how coaching and effective communication influence peer-to-peer engagement.
• Learn and apply various best practices in coaching and communication.
• Enhance their communication and influencing skills.
• Confidently conduct coaching sessions.

Purpose

The need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This course aims to equip professionals from all specialisms with the knowledge and skills needed to collaborate and communicate effectively.

Mastering Communication and Collaboration seeks to find common ground between specialists and non-specialists to improve communication across all areas of business. It incorporates actionable strategies, real-world examples, and practical tips to help you enhance your skills and become a more effective communicator and collaborator—whether you are an aspiring leader or an experienced professional.

The purpose of the course is to help attendees become more effective in their professional lives by complementing technical 'hard skills' with essential 'soft skills'. Attendees will

• be better able to integrate themselves into organisations by understanding the dynamics of organisations beyond specialist functions
• learn how to best collaborate and communicate technical issues for the mutual benefit of both speaker and listener
• be better able to deliver specialist information to lay audiences

Format of the Course

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

This training provides hands-on experience in collaboration within a project team. Through the lens of a modern cooperation model, participants will explore how to formulate and convey information, establish collaboration rules, receive and hand over completed work, and master effective communication, motivation, and their critical role in team success. The training is designed for individuals seeking to develop competencies in managing project teams. It includes theoretical content, interactive workshops, and practical examples.

By the conclusion of this course, participants will be capable of:

• Recognizing the importance of controlling their own behavior as a prerequisite for influencing the actions of others
• Evaluating the advantages and limitations of different communication channels
• Effectively managing both internal and external customers as well as stakeholders

Course Delivery Method

This program utilizes a highly interactive blend of the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

If you wish to:

• understand why some individuals do not respond to what you say,
• enhance your relationships with your spouse, children, employer, colleagues, and others,
• expand your personal communication skills when interacting with others,
• learn how to quickly feel better, safer, more at ease, and exactly as you desire,
• capture the interest of others in your personality and make them like you

then this course is designed for you!

The communication tools you will learn are drawn from various fields including NLP, psychology, psychotherapy, and hypnotherapy. This accumulated knowledge is built upon the latest research and developments in these areas. Hundreds of hours of study, reading, listening, and reviewing materials, books, films, and psychological consultations have been condensed into an engaging lecture format with practical exercises.

Reflect on the amount of time you dedicate to communication during a typical workweek. Do you have confidence that your communication skills are both productive and relationship-building? If you aim to reduce the time spent clarifying messages and instead increase your productivity, this course is designed for you. You will develop the listening and speaking skills required to communicate clearly and concisely in one-on-one and small group settings.

By the end of the session, participants will be able to:

• Improve clarity, confidence, and professionalism in verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Enhance grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This workshop is a hands-on program designed to apply the principles of coordinating business meetings. It utilizes an adult learning methodology, supported by interactive exercises and impactful presentations.

This instructor-led, live training in Uzbekistan (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…