Course Outline
DAY ONE
- Defining Policies and Procedures
- Understanding the Needs for and Benefits of Good Policies and Procedures
- How Policies and Procedures Derive from Organizational Values
- Determining When a Policy or Procedure is Required
- The Relationship Between Policies/Procedures and Internal/External Customers
- Types of Policies and Procedures: Board Policies, Management Policies, HR Policies, etc.
- Steps to Create Policies and Procedures
- Effective Writing Style Techniques
- Formats for Policies and Procedures
DAY TWO
- Developing Procedures
- Reasons for Writing a Procedure
- Identifying Who Should Assist in Writing a Procedure
- The Benefits of Collaborative Procedure Writing
- Utilizing Flow Charts for Policies and Procedures
- Testing Policies and Procedures
- Compiling a Policies and Procedures Manual
- Physical Design Considerations
- Creating an Introduction Page
- Preparing a Table of Contents
- Structuring Policies and Procedures
- Including Optional Sections
- Implementing Policies and Procedures
- Notifying Users
- Achieving Compliance
- Managing Updates and Changes
- Policy and Procedure Checklist
- Transferring Learning Back to the Workplace
Testimonials (3)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The active sessions.
