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Duration 14 hours
Course Outline
DAY ONE
- Defining Policies and Procedures
- Recognizing the Need for and Benefits of Robust Policies and Procedures
- How Policies and Procedures Stem from an Organization’s Core Values
- Identifying When a Policy or Procedure is Required
- The Relationship Between Policies and Procedures and Both Internal and External Customers
- Categories of Policies and Procedures: Board, Management, HR, etc.
- Step-by-Step Process for Creating Policies and Procedures
- Effective Writing Style Techniques
- Appropriate Formats for Policies and Procedures
DAY TWO
- Procedure Development
- Rationale for Writing a Procedure
- Determining Who Should Contribute to Procedure Writing
- Advantages of Collaborative Procedure Writing
- Utilizing Flow Charts for Policy and Procedure Documentation
- Testing Policies and Procedures
- Compiling a Policies and Procedures Manual
- Physical Design Considerations
- Crafting the Introduction Page
- Structuring the Table of Contents
- Documenting Policies and Procedures
- Including Optional Sections
- Implementing Policies and Procedures
- Communicating with Users
- Ensuring Compliance
- Managing Updates and Change Processes
- Policy and Procedure Checklist
- Applying Learnings in the Workplace
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
