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Duration 14 hours
Course Outline
Introduction to communication
- The communication process and its stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of effective communication as a key element in organizational interactions
- Self-analysis of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Differences between direct and telephone communication
Communicating in organizations
- Network communication within an organization
- Models of information flow and their optimization
- Tasks and internal communication tools
Effective conversations
- Developing self-image as both sender and receiver of a message
- Factors influencing the quality of professional interactions among staff
- Active listening as a tool for effective communication
- Factors that hinder hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Stages of team building and their impact on cooperation
- Stages of team development: operational principles and potential risks at each stage
- Strategies for working through all stages
- Team roles and their identification
Conflict and competition in groups as a major threat to cooperation
- Sources and types of conflicts
- Strategies for managing conflict
- Competition within the group: advantages and disadvantages
Sources and types of conflicts
Harmony with oneself and positive relations with others—the concept of assertive behavior
- The concept of assertiveness
- Understanding your own rights
- When to choose to be assertive
- Behavior types: aggressive, submissive, and assertive
- Constructing "I" messages as the foundation for assertively expressing opinions, judgments, and emotions
- Why we hesitate to say "no"—understanding the barriers
- Assertive treatment that stems from self-awareness
Respecting oneself and others: outcomes of agreement or refusal
- The ability to deny and refuse admissions
- The ability to argue effectively
- Understanding manipulation
- Accepting negative and positive forms of criticism
- Providing constructive feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality
