Course Outline
Day 1
INTRODUCTION
- Context and background
- Defining roles and responsibilities
- Essential soft skills
- Perception, numeracy, and human behavior
- Financial metrics and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The objectives and underlying intent of communication
- Educating audiences
- Providing information
- Persuading stakeholders
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your target listeners
- Worldviews, perspectives, and mental schemas
- Navigating jargon and mixed-proficiency groups
- Cultural and national contexts
- Levels of abstraction and depth
3. COMMUNICATION METHODS AND TOOLS
- Available instruments
- On-screen text and summarization techniques
- The rule of three
- Utilizing examples and analogies
4. STORYTELLING
- Ubiquity, cyclical nature, and innate human connection
- Applying storytelling in professional settings
- Structuring and delivering narratives
- Non-verbal cues
- The enduring power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Leveraging trusted sources
- Data and information visualization techniques
6. INTERPRETATION OF DATA
- Awareness of confirmation bias
- Clarifying communication intent
- Establishing communication status
7. FEEDBACK
- Feedback frameworks
- Situation, behavior, and impact (SBI) model
- Sandwich feedback model
- Pendleton rules
- Situation, task, action, and result (STAR) model
- SAID feedback model
- Strategies for soliciting effective feedback
- Practicing active listening
- Delivering high-quality feedback
- Providing constructive critique
- Summary
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining collaborative practices
- Cultivating a collaborative culture
- Key insights
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari window model
- Brevity and clarity
- Assertiveness
- Foundational assertion techniques
- Empathetic assertion
- Consequence-based assertion
- Highlighting discrepancies
- Strategic repetition
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-regulation
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Transparency and intent
- Building a personal brand
- Step 1: Defining your aspirations
- Step 2: Aligning goals
- Step 3: Identifying your audience and purpose
- Step 4: Engaging stakeholders
- Defining brand attributes
13. POSITIVE ATTITUDE
- The evolution of positive mental attitude (PMA)
- Optimism and belief
- Cultivating and sustaining PMA
- Focused positivity
- Wrap-up
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Required Knowledge and Skills
There are no mandatory prerequisites for participation; however, prior professional experience in any field is recommended to maximize the benefit of the sessions.
Target Audience
This course is primarily suited for professionals with a few years of experience, though its universal principles are applicable across various disciplines. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to general audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
