Cross-Selling and Upselling Training Course
Marketing professionals utilize cross-selling and upselling techniques to motivate customers to make additional purchases. This not only helps businesses sustain themselves but also enhances their competitiveness in the market.
This instructor-led, live training (available online or on-site) is designed for sales and marketing professionals who want to master various cross-selling and upselling strategies and techniques.
By the end of this training, participants will be able to:
- Grasp and understand the core principles of selling.
- Apply a variety of selling techniques and strategies to meet sales targets.
- Build and enhance customer relationships.
Format of the Course
- Interactive lectures and discussions.
- Ample exercises and practice sessions.
- Practical implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Introduction
Sales and Marketing Fundamentals
- Fundamentals of selling
- What is cross-selling?
- What is upselling?
- Overview of sales marketing
Selling Techniques and Strategies
- Cross-selling and upselling strategies
- Creating a cross-sell grid
- Product models
- Markov chain
- Cluster and marketing basket analysis
- Cross-selling and upselling techniques
E-commerce Marketing
- In-app cross-selling and upselling
- Email marketing
- Visual commerce
- E-commerce conversion audit
Database Marketing
- Database marketing vs. relationship marketing
- Competitive advantage
- Information and knowledge management
- Database marketing tools and best practices
Customer Relationship and Lifetime Value
- Customer perceived value and value analysis
- Value proposition development
- Marketing funnel
- Building customer loyalty
- Product profitability analysis
- Customer lifetime value
- Managing churn
- Loyalty program development
Marketing Research
- Types of research process and methods
- Different marketing research sources
- Sales information system and marketing intelligence system
- Marketing communications, promotions, and events
- Managing digital communications
Summary and Next Steps
Requirements
- Basic knowledge of sales and marketing
Audience
- Marketing professionals
- Entrepreneurs
Need help picking the right course?
Cross-Selling and Upselling Training Course - Enquiry
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.
Yunus - Vodacom
Course - Digital Marketing
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