Conflict Management Training Course

A highly interactive course that combines individual and group discussions with practical skill-building exercises, empowering participants to exchange ideas and enhance their proficiency.

Target Audience

Professionals seeking to strengthen their assertiveness capabilities.

Course Aim

This programme is designed to boost confidence and improve participants' ability to communicate clearly and assertively with both colleagues and clients.

Learning Objectives

Upon completion of the programme, participants will be able to:

• Identify and overcome obstacles that hinder assertive behavior.
• Recognize assertive and non-assertive traits in themselves and others, and apply effective management strategies.
• Engage in effective communication with diverse stakeholders to achieve mutually beneficial outcomes.
• Navigate and manage challenging situations effectively.

Objective

This training aims to review and enhance the competencies required to achieve business goals, both in individual contributions and team collaboration. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and applying active techniques to prevent them
• Building supportive collaborative relationships
• Engaging in effective teamwork
• Understanding mutual influence between teams and organizational units
• Mastering various techniques for conflict management
• Adjusting attitudes and behaviors to model constructive approaches, such as assertive posture

Training Methodology

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: introducing new exercises to build awareness, delivering mini-lectures on relevant techniques (knowledge), and practicing new tactics and methods (skills). After each session, participants receive supplementary materials to reinforce the topics discussed.

Practical insights are summarized through mini-lectures that explain the theoretical foundations and core psychological mechanisms underlying the experiences participants undergo during the training.

By the conclusion of this course, participants will be capable of:

• Recognizing the importance of controlling their own behavior as a prerequisite for influencing the actions of others
• Evaluating the advantages and limitations of different communication channels
• Effectively managing both internal and external customers as well as stakeholders

Course Delivery Method

This program utilizes a highly interactive blend of the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

As the pace of change accelerates with digital business and Business 3.0, organisational boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals must learn how to resolve conflict more effectively while maintaining long-term relationships. Unfortunately, most professionals receive very little formal education in effective conflict resolution, leading to situations where conflict is either avoided, responses become passive-aggressive, or, worse still, schoolyard bullying becomes the dominant means of 'winning' conflicts.

This instructor-led, live training (available onsite or remotely) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the conclusion of the course, you will have hands-on experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree on how to deal with conflict before it starts.
• Manage themselves positively through conflict.
• Apply proven methods to resolve conflict faster and more effectively.
• Rehearse conflict scenarios to achieve better outcomes.
• Learn from conflict to approach future conflicts differently.

The programme includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasises fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings and emotions, to preparing your 'conflict dish', lemmings, leading 20th-century psychologists, Harvard Business models, yogic breathing, kidnapping, rice, chairs, and Les Misérables.

Course Format

• Interactive lecture and discussion.
• Abundant exercises and practice.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

In an increasingly globalised world, we operate within more multicultural environments where conflicts between individuals and groups are inevitable. The core principle of conflict resolution is that while conflicts cannot be avoided, they can be effectively managed.

Assertiveness, self-confidence, negotiation skills, interpersonal abilities, and other competencies are essential in supporting conflict resolution. In our daily lives, we frequently encounter situations—whether consciously or unconsciously—with family members, friends, clients, or business partners where conflicts arise. Mastering conflict resolution not only helps resolve disputes efficiently but also enhances our communication, persuasion capabilities, business outcomes, and overall organisational and personal performance.

This course combines theoretical frameworks and practical concepts with group exercises and individual activities, enabling participants to exchange ideas and develop their skills.

Objectives:

• To grasp the fundamentals and subtleties of conflicts within organisations
• To explore key concepts, factors, theories, types, and models in conflict resolution
• To identify personality types and leadership styles that support effective negotiation skills
• To master the art of assertiveness and build self-confidence
• To experiment with, experience, and practice conflict resolution techniques

Target Audience

• Employees who require a comprehensive understanding of the issues related to Influencing and Avoiding Conflict in interactions with:
  • Colleagues
  • Managers
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of the course, participants will be able to:

• Recognize the importance of managing their own behavior as a prerequisite for influencing others’ actions
• Evaluate the strengths and limitations of various communication channels
• Effectively manage internal and external customers and stakeholders

Course Format

The training will feature a highly interactive blend of:

• Facilitated group discussions
• Slide presentations
• Practical exercises
• Case study analysis

This two-day program is tailored for professionals aiming to enhance their results in negotiations with customers, suppliers, and colleagues. It imparts the essential skills and tactics employed by successful negotiators, fostering the confidence required to achieve success.

Participants will explore various negotiating styles and learn how to maximize their personal influence while safeguarding crucial relationships. The course is highly interactive, combining lectures, discussions, coaching, and practical exercises.